Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
4.0
Cleanliness:
6.0
Food:
5.0
Amenities:
3.0
As my wife and I promised (in the guest book upon check-out), we leave our detailed review about the rest at the Mriya Resort & Spa (Mriya Resort and Spa) 5 *.
having studied the hotel website in detail before traveling to Mriya, we were pleasantly surprised by the possibilities of recreation in the Crimea in a five-star hotel. I understand it's naive. But I really wanted to believe it
So. At the stage of studying Mriya's website, there was only one thing that was embarrassing - such an "important" and "stately" hotel does not have its own free transfer (it will take about two hours to drive from the airport to the hotel). Very strange, given the cost of staying at the hotel. Further.
When pre-booking a room (we are newlyweds) through the official website of the hotel, we chose a room with one double bed. Entering the room, they found two single beds. After the first call, the administrator was asked to change the room to one with a double bed. The administrator on the phone answered that they could move two beds and replace the mattresses with one common one. After 10 minutes the hotel staff came and moved the beds. After that, the maid came and said that they would not change the mattresses, she only came to lay out the linen. From this not very pleasant moment, our vacation at the "five-star" Mriya Hotel began.
The next unpleasant moment was not long in coming. On the second or third day of rest, it was time for another dinner, and my wife and I went to the Azur restaurant. Here in Mriya there is a buffet breakfast / lunch / dinner. At the entrance to the restaurant, there is usually a hostess who greets you, puts on a smile and wishes you bon appetit. This evening it was a short, dark-haired girl, always with her hair down (this is a separate question for the restaurant management. It is unpleasant for me to eat someone's hair, since the girl periodically enters the hall). The girl stopped us at the entrance to the restaurant and began to "remind" about the presence of a dress code in the "restaurant". The reason for her dissatisfaction was the flip flops on my feet. Please note that it has been about 2 days since we arrived. And that evening it was really the first time I decided to go to dinner in flip flops. There was only one reason for this - for two or three days I watched the variety of clothes and shoes among restaurant visitors. Then I concluded that there were no rules for attending my legitimate breakfast, lunch and dinner)
Conclusions on this point: 1) there is no control of clothes and shoes for all restaurant guests. 2) boorish and incompetent communication of a particular hostess who did not let me in for dinner. 3) the absence of such rules in the rules for visiting restaurants on the territory of the hotel and, as a result, ignorance of these rules by hostesses.
I will not focus on the rest of the unpleasant moments, I will only list briefly.
The hotel staff at the reception is not trained. For almost any question, the most popular answer is: "I'll clarify. " In addition, hotel staff give different answers to the same questions.
There is practically no navigation system in the hotel. Suggestion - supplement with signs indicating places and objects throughout the hotel.
The complete absence of notification of a non-working entertainment center, cinema, amphitheater and other unfinished or unfinished places and objects on the territory of the hotel.
Room cleaning for a deuce for five stars. The number of towels, cups were never washed in 12 days, the bed was not made properly.
24/7 construction in front of the hotel. Noise and dust on the balcony - all the time.
The restaurant staff is friendly but very slow. They do not have time to clean the tables for the previous vacationers. We have to look for and take appliances ourselves, remove crumbs from tables and chairs.
Here are some of the unpleasant things that I had the strength to write a review about the rest in Mriya. So far, the rating is unsatisfactory.
Complete discrepancy between price and quality.
having studied the hotel website in detail before traveling to Mriya, we were pleasantly surprised by the possibilities of recreation in the Crimea in a five-star hotel. I understand it's naive. But I really wanted to believe it
So. At the stage of studying Mriya's website, there was only one thing that was embarrassing - such an "important" and "stately" hotel does not have its own free transfer (it will take about two hours to drive from the airport to the hotel). Very strange, given the cost of staying at the hotel. Further.
When pre-booking a room (we are newlyweds) through the official website of the hotel, we chose a room with one double bed. Entering the room, they found two single beds. After the first call, the administrator was asked to change the room to one with a double bed. The administrator on the phone answered that they could move two beds and replace the mattresses with one common one. After 10 minutes the hotel staff came and moved the beds. After that, the maid came and said that they would not change the mattresses, she only came to lay out the linen. From this not very pleasant moment, our vacation at the "five-star" Mriya Hotel began.
The next unpleasant moment was not long in coming. On the second or third day of rest, it was time for another dinner, and my wife and I went to the Azur restaurant. Here in Mriya there is a buffet breakfast / lunch / dinner. At the entrance to the restaurant, there is usually a hostess who greets you, puts on a smile and wishes you bon appetit. This evening it was a short, dark-haired girl, always with her hair down (this is a separate question for the restaurant management. It is unpleasant for me to eat someone's hair, since the girl periodically enters the hall). The girl stopped us at the entrance to the restaurant and began to "remind" about the presence of a dress code in the "restaurant". The reason for her dissatisfaction was the flip flops on my feet. Please note that it has been about 2 days since we arrived. And that evening it was really the first time I decided to go to dinner in flip flops. There was only one reason for this - for two or three days I watched the variety of clothes and shoes among restaurant visitors. Then I concluded that there were no rules for attending my legitimate breakfast, lunch and dinner)
Conclusions on this point: 1) there is no control of clothes and shoes for all restaurant guests. 2) boorish and incompetent communication of a particular hostess who did not let me in for dinner. 3) the absence of such rules in the rules for visiting restaurants on the territory of the hotel and, as a result, ignorance of these rules by hostesses.
I will not focus on the rest of the unpleasant moments, I will only list briefly.
The hotel staff at the reception is not trained. For almost any question, the most popular answer is: "I'll clarify. " In addition, hotel staff give different answers to the same questions.
There is practically no navigation system in the hotel. Suggestion - supplement with signs indicating places and objects throughout the hotel.
The complete absence of notification of a non-working entertainment center, cinema, amphitheater and other unfinished or unfinished places and objects on the territory of the hotel.
Room cleaning for a deuce for five stars. The number of towels, cups were never washed in 12 days, the bed was not made properly.
24/7 construction in front of the hotel. Noise and dust on the balcony - all the time.
The restaurant staff is friendly but very slow. They do not have time to clean the tables for the previous vacationers. We have to look for and take appliances ourselves, remove crumbs from tables and chairs.
Here are some of the unpleasant things that I had the strength to write a review about the rest in Mriya. So far, the rating is unsatisfactory.
Complete discrepancy between price and quality.
Translated automatically from Russian. View original
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