Роскошь по украински... Ukrainian luxury...

For a long time they chose a worthy place to relax in their homeland, but for some reason they could not go abroad. We chose the most expensive, most elite and luxurious hotel in Yalta, Villa Elena. We booked a room on the 2nd floor, a two-room junior suite with two bathrooms, two TVs and light furniture a month before arrival. We agreed on all the conditions over the phone, we were promised to prepare a bath for arrival, a welcome glass of wine and a jar of homemade jam as a gift. We arrived and started. . .
First, they paid for accommodation for 10 days, although the first day had already been paid and they could have settled first, and then made calculations for the following days, then we were offered a room on the 4th floor with one bathroom and dark furniture, we reminded that we had booked another room , after which it was proposed to temporarily settle in this room, and in an hour they will prepare us with two bathrooms. An hour later we moved to a new room, there were two toilets, but there was only one TV and there was nowhere to connect the second one. Okay, we decided not to quibble. The furniture is dark, the TV is alone, no one has prepared and was not going to take a bath, a set of cosmetics in the bathroom for one person, although the three of us settled in, a kettle in the room with a terrible coating on the bottom - and this is the five-star luxury of Yalta. The hotel provides a car pick-up and parking service, while parking our car, the hotel driver ran a wheel on the corner of the curb and tore it apart. The wheel was sealed at the expense of the hotel, but we arrived on a new wheel, and not on a glued one, we promised to buy a new one. They could not buy a new one, because wheels are sold in pairs, so they simply gave money for one new wheel and offered to look for themselves where to buy one.
They began to spread the bed, found a hole in the sheet and a dirty duvet cover, then patience snapped, they turned to the porter, the maid came with obvious signs of a cold. We put her out of the room, we didn’t want to catch an infection at the beginning of the vacation. A welcome glass of wine was brought to us as an apology for the inconvenience at 23-00, although we had dinner at 19-00 in the hotel restaurant and were not treated to wine. In the morning we were determined to collect our money and move to another hotel. Breakfast in a restaurant with a lot of "sides" from the staff reinforced the evening impressions. The hotel manager was very apologetic, persuaded us to stay, offered to move to a suite with three balconies at no extra charge and a discount on all dinners in the restaurant. We agreed. The room is good, but... for the entire stay, cosmetics were left in the room only for one, towels for two, bottled water for one (think, paid for three, who cares). Toothbrushes and paste are simply not provided at the hotel, if you didn’t bring it with you, run to the nearest store, otherwise there is nothing to brush your teeth with. They didn’t go and demand what was paid for three, fortunately, they brought everything of their own, no one cleaned the kettle in the suite for 10 days, I had to ask for a small clean saucepan in the restaurant kitchen, because. I like to drink tea late at night, and the restaurant until 23-00. The bed was changed once every three days, and not every day, as stated on the website, on the next change there was again a hole in the sheet (therefore, this is not an accident, but a system), I had to ask for a jar of jam as a gift, however, they gave two as compensation for the inconvenience on the first day, the dishes in the restaurant were often served not quite clean, we regularly had to ask to replace the spoon, fork, cup in lipstick from the previous client, the discount in the restaurant was periodically forgotten to be included in the bill, I didn’t want to remind, it’s not nice, but we arrived to relax and spend money in an expensive hotel, and not beg for alms, they simply drew conclusions and tried to have lunch and dinner either in Fabrikant or in Oreanda, if they stayed in Yalta, they went to eat several times in Palmyra Palace and in the Crimean breeze. Breakfasts at Villa Elena are good, hearty, but the service of the waiters leaves much to be desired. The restaurant's menu is quite meager, it does not provide for daily meals for several days. Eat oysters, etc. daily family with a child can not. They asked us to cook a regular soup with meatballs, they cooked it not tasty, there was so much pepper that I was afraid to even give such a soup to my child. The cuisine of the restaurant is a lottery, sometimes everything is fine, and sometimes elementary dishes are cooked frankly mediocre.

At one of the dinners, tea was brought to us immediately after the soup, we said that we would need tea no earlier than in 15-20 minutes, because. the main course had not yet arrived, and the tea would have cooled by then. There was no limit to my surprise when they brought us the same tea, which was simply poured from the teapots before serving, warmed up and poured into the teapot again. I did not believe my eyes, but the bartender confirmed that they did not brew the fresh one, but warmed up the one that had already cooled down. And this at a price of 40 UAH. for one serving!! ! This is LUXURY!!!
Bottom line: no matter how much you pay in this country, it’s still stupid to count on good service even in the most expensive and luxurious hotel. In general, everything is fine, beautiful, with a claim, sometimes you can even see the concern for the client, but this is only at first glance, in fact there are so many shortcomings that the question arises - what are we paying for? Why is not provided what is stated on the site and what is paid for, if the client pays, he expects to get what he pays for, at least perfectly clean dishes in an expensive aristocratic restaurant. Even if an absurd situation happened once and a dirty fork came across, in all the following times special attention should be paid to the service of this client, but comments were taken daily, the dishes were changed, and apparently no conclusions were drawn. All the time, the feeling that those to whom you paid were cheating and trying to “cheat” you at every step, especially the waiter Evgeny, regularly tried to include something superfluous in the bill, forget to take into account the discount, etc. The kitchen either forgets to serve the creamy sauce for the cheesecake, or sprinkle the croissant with powder, everything is ours...
When checking out, we were presented with a bill for the minibar for what we did not take, the amount was exactly twice as much as we actually drank, probably thought we would not notice, but we noticed and paid only for what we took from the bar. A trifle, but the sediment remained.
The only thing that really impressed me was the large and spacious rooms with good finishes, although a creaky bed at night is not perceived as a piece of antiquity and antiques, the creak is just annoying, the water in the bathroom does not drain well, no one reacted to comments on this for five days, until she just stopped leaving, the houseplants are far from being in perfect condition both in the lobby and in the rooms. All in our own way, in the native way! I really sympathize with the owners, it is clear that a lot of money has been invested in the hotel, it remains to seriously work with the staff and explain that the client is ready to pay at the highest rates, not because he simply has nowhere to put his money. For this money, people expect to receive the highest level of service, but they get the same as in any other hotel of a lower level.

I don't think I will ever again want to experience the atmosphere of "luxury and comfort" in this hotel.