Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
1.0
Cleanliness:
7.0
Food:
7.0
Amenities:
7.0
Good afternoon! My tourists had, to put it mildly, not pleasant. They booked accommodation with you 2 months in advance. from 04.01. 2017 to 10.01. 2017.2 family rooms and 2 double rooms. They are your regular guests. It's not the first time they go. They paid you in advance for a family room - 51.300 UAH for 6 nights and 28.500 UAH for a double room for 6 nights. Arriving at the complex, they found out that the rooms are much cheaper. The overpayment of the rooms turned out to be 47.100 gr. Your employees did not contact them. The tourists left very upset! They also had poisoning in the hotel (a doctor was called and there is a certificate) How can I contact your management? I hope for your understanding and compensation to tourists. P. S. for such an overpayment, tourists did not even have shampoos and begged for paper.
Translated automatically from Russian. View original
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