Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
7.0
Food:
2.0
Amenities:
8.0
"Villa Bast" with a category of three stars (the category is indicated on the official website of this hotel). According to the established norms, the three-star category implies daily cleaning in the room, change of linen once every three days, change of towels every day, the ability to choose food options, the wearing of uniforms by staff that differentiates staff by service, wearing service badges, guest service in the room from 7 until 24 hours, the opportunity to order a wake-up call, the room provides from three towels for each guest, a set of stationery, soap and toiletries. In hotels with three quality stars, there are the following institutions of domestic and other types of services: guarded parking, business center, sports and fitness center, hairdresser, public service room, restaurant or cafe, currency exchange office, laundry and ironing services, dry cleaning, minor clothing repairs, shoe shine, booking tickets for various types of transport.
However, for the entire duration of the tour, the replacement of bed linen, as well as towels, which were provided in the amount of 2 pieces per resident and which were initially dirty, was not made. The cleaning of the room was made only one happy and only after an urgent request from our side. After cleaning, the bed was left unmade, the shower, toilet, floors remained unwashed. There was no lid on the toilet, hot water disappeared when you stood soapy in the shower!!! ! Not to mention the presence of a hairdressing salon and a sports complex in the hotel (if you do not include in this term the presence of a sauna and a pool with ice water, which were constantly occupied by persons not living in the hotel).
We were also deprived of the right to choose dishes according to our preferences and diets. The diet of the dishes provided to us causes great indignation. So one day for breakfast on 01/07/2010 we were served only two pieces of bread fried in oil with a drink in the form of warm water with sugar and lemon floating in it. him LLC Fairy. In this connection, we were forced to purchase products for an additional fee. The hotel restaurant does not have a menu at all, which indicates the star rating of the hotel.
Mandatory additional service Christmas dinner in the best traditions of Transcarpathia (costing 250 UAH from each member of the group) also causes outrage, unless, of course, a drunk host absorbing dinner while the group watches karaoke carols on the cafe wall for half an hour are not the best traditions of Transcarpathia at the meeting of Christmas. Even according to the most conservative estimates of the group, it took no more than 1.500 hryvnias for "12 lean" eggs (jellied eggs, a salad of boiled potatoes with mayonnaise, beetroot with horseradish, etc. served on "tea saucers") and three "meat" dishes. For a group of 40 people, 16 half-liter bottles of sweet drinks were delivered, not to mention alcohol. And this is for the planned 5 hours of Christmas celebrations. The leftovers from this table in various culinary forms were served to us for breakfast on the following days, and were also offered for a fee!
It was also proposed to visit the pool for an additional fee of 20 UAH per person.
There was no visit to the ski base... they replaced it with skiing in the villages!
We arrived in Lviv at 4 pm... we looked at Lviv at night, it was impossible not to photograph anything!
There was no time for lunch during the excursions at all !!!!!
In short....horror... do not rest with this company !!!! !
However, for the entire duration of the tour, the replacement of bed linen, as well as towels, which were provided in the amount of 2 pieces per resident and which were initially dirty, was not made. The cleaning of the room was made only one happy and only after an urgent request from our side. After cleaning, the bed was left unmade, the shower, toilet, floors remained unwashed. There was no lid on the toilet, hot water disappeared when you stood soapy in the shower!!! ! Not to mention the presence of a hairdressing salon and a sports complex in the hotel (if you do not include in this term the presence of a sauna and a pool with ice water, which were constantly occupied by persons not living in the hotel).
We were also deprived of the right to choose dishes according to our preferences and diets. The diet of the dishes provided to us causes great indignation. So one day for breakfast on 01/07/2010 we were served only two pieces of bread fried in oil with a drink in the form of warm water with sugar and lemon floating in it. him LLC Fairy. In this connection, we were forced to purchase products for an additional fee. The hotel restaurant does not have a menu at all, which indicates the star rating of the hotel.
Mandatory additional service Christmas dinner in the best traditions of Transcarpathia (costing 250 UAH from each member of the group) also causes outrage, unless, of course, a drunk host absorbing dinner while the group watches karaoke carols on the cafe wall for half an hour are not the best traditions of Transcarpathia at the meeting of Christmas. Even according to the most conservative estimates of the group, it took no more than 1.500 hryvnias for "12 lean" eggs (jellied eggs, a salad of boiled potatoes with mayonnaise, beetroot with horseradish, etc. served on "tea saucers") and three "meat" dishes. For a group of 40 people, 16 half-liter bottles of sweet drinks were delivered, not to mention alcohol. And this is for the planned 5 hours of Christmas celebrations. The leftovers from this table in various culinary forms were served to us for breakfast on the following days, and were also offered for a fee!
It was also proposed to visit the pool for an additional fee of 20 UAH per person.
There was no visit to the ski base... they replaced it with skiing in the villages!
We arrived in Lviv at 4 pm... we looked at Lviv at night, it was impossible not to photograph anything!
There was no time for lunch during the excursions at all !!!!!
In short....horror... do not rest with this company !!!! !
Translated automatically from Russian. View original
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