Неплохой, но с ужасным сервисом Not bad, but with terrible service

Before check-in at the Hotel Bukovel, you MUST make a full inventory of the room, otherwise when you move out you will have an unpleasant surprise!

Hotel Bukovel initially pleased us with the cleanliness and comfort of living. Rooms were cleaned daily, towels were changed, and so on.

But during the eviction we were scandalized! The cognac glass was broken in the room, we noticed it on the second day of our stay, but we didn't think to call and warn the manager about it, because we didn't use these glasses ourselves. During the eviction, the maid started attacking us with the supervision that we were obliged to pay for the glass, otherwise she would not accept the number. To which we tried to calmly explain that it had already been broken either during check-in or became broken after cleaning the room. The maid smiled sarcastically in response to the question: “Do you think that four adults are standing and lying in front of you for 65 hryvnias?

"- She replied: " Yes, I think you are BRUSHING. "

The service of this hotel is very lame, we were completely spoiled. The maid said that we MUST take this glass and take it to the reception. We refused and went to hand in the room on our own. At the reception we were asked to wait for a manager who will solve our problem. The manager was in the same position, it complemented our terrible impression of the service. She said that we had to check the room before check-in. In the end, she said she would let us go, and did not even apologize for the spoiled morning.

The saddest thing is that the price of a good attitude is 65 hryvnias, if not a terrible attitude, the maid would get more for tea. But the hotel's policy is built in such a way that the guest is always to blame, and to prove it, he needs to spend his time and effort to find out.
Therefore, if you are a principled person and are not ready to pay for other people's mistakes, be careful when staying at the Hotel Bukovel.