Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
2.0
Cleanliness:
2.0
Food:
3.0
Amenities:
2.0
When we went to this hotel, I did not find any reviews about it anywhere, and decided that I would definitely write it myself !! ! Everything is beautifully written on the hotel website, but now I would like to tell you in order what we had from the services!
* Internet: free wi-fi in every room and restaurant - a complete lie! wi-fi - only on the first and second floors, but not in the rooms! Therefore, do not expect to work in your room, you will have to sit in the hallway!
* Room service - this phrase is generally very abstract. When we arrived, there were no towels or toilet paper in the room, we had to ask for everything ourselves, the room was not ready for our arrival. The fact that they do not use a vacuum cleaner there - we realized later, when we observed dust and other people's hair from all the cracks and on the floor. Once, however, they said that the room could be cleaned in 5 days, especially the bathroom. As a result, the cleaning lady collected dust and other people's black long hair from the floor, left over from the previous guests, and threw it all into the toilet. At the same time, no need to drain the water! That's all cleaning! The shower and shower cubicle is already in such a state that it doesn't look like the hotel is only in its third season. But even if everything went wrong so quickly, why not put it in order? Cabin doors don't close completely, shower leaks.
* Drying clothes - the hotel website clearly states that there are heated floors in the corridors and that there are hooks and hangers where you can hang clothes that are wet after skiing without finding them (there is only one radiator in the room and a heated towel rail in the bathroom), we we turned to the hostess with a question, to which we received an answer - we have an excellent American dryer, pay 50 UAH for a thing and everything will be in openwork!! ! My surprise knew no bounds!
In general, the hostess deserves special attention. It doesn't matter to the person if you come again. When we complained that there was no hair dryer in the room, no Internet, which is necessary for work, that we were not quite satisfied with the room as a whole (we were even ready to pay extra for the best one), but they didn’t even listen to us and told us to leave! ! ! Well, then return the prepayment - no, we will not return anything, we were told! The audacity is unbelievable!! ! When we were arguing with her, other guests who have been coming for the third season already, their complaints about the quality of breakfast were also said - if you don’t like it, leave! People were clearly shocked! Instead of fixing the situation and somehow resolving it, Lesya, the hostess, simply put everyone before the fact - they say, let's get out !!!!
On the second day of stay, a message appeared that breakfast would only be served until 9.00, and no one cares that people are on vacation and not everyone goes skiing at 8 or 9 in the morning. The people at breakfast were outraged. And in general, if you need a plate or a cup in your room, you will also have to pay extra for everything! Lunches and dinners must be ordered in advance, at least 2-3 hours in advance, because from the quick (in 30 minutes) you will be provided only with potato pancakes and sauerkraut.
At the expense of the distance of 3 km to the ski lifts - another lie! On the first day we walked on purpose, it took exactly an hour, we did not walk at all. As the taxi driver told us later, 3 km is only to the center of Polyanytsya, and there is at least 2 km to Bukovel. By the way, the nearest store is also not 200 meters, but 3 km, in the very center. So do not expect to walk or even more so with equipment.
We rented a standard room, it cost us 400 UAH per day, and later we learned that in the very center of Palyanitsa there is a huge amount of housing for the same money, with amenities in the room and other things. But these cottages are not on the Internet, and we went to Palyanitsa for the first time, and now we will know that housing can easily be found on the spot, there is no hype there, as it is portrayed...
In general, decide for yourself where to go, but we definitely don’t go to Gorny Prutets any more!
* Internet: free wi-fi in every room and restaurant - a complete lie! wi-fi - only on the first and second floors, but not in the rooms! Therefore, do not expect to work in your room, you will have to sit in the hallway!
* Room service - this phrase is generally very abstract. When we arrived, there were no towels or toilet paper in the room, we had to ask for everything ourselves, the room was not ready for our arrival. The fact that they do not use a vacuum cleaner there - we realized later, when we observed dust and other people's hair from all the cracks and on the floor. Once, however, they said that the room could be cleaned in 5 days, especially the bathroom. As a result, the cleaning lady collected dust and other people's black long hair from the floor, left over from the previous guests, and threw it all into the toilet. At the same time, no need to drain the water! That's all cleaning! The shower and shower cubicle is already in such a state that it doesn't look like the hotel is only in its third season. But even if everything went wrong so quickly, why not put it in order? Cabin doors don't close completely, shower leaks.
* Drying clothes - the hotel website clearly states that there are heated floors in the corridors and that there are hooks and hangers where you can hang clothes that are wet after skiing without finding them (there is only one radiator in the room and a heated towel rail in the bathroom), we we turned to the hostess with a question, to which we received an answer - we have an excellent American dryer, pay 50 UAH for a thing and everything will be in openwork!! ! My surprise knew no bounds!
In general, the hostess deserves special attention. It doesn't matter to the person if you come again. When we complained that there was no hair dryer in the room, no Internet, which is necessary for work, that we were not quite satisfied with the room as a whole (we were even ready to pay extra for the best one), but they didn’t even listen to us and told us to leave! ! ! Well, then return the prepayment - no, we will not return anything, we were told! The audacity is unbelievable!! ! When we were arguing with her, other guests who have been coming for the third season already, their complaints about the quality of breakfast were also said - if you don’t like it, leave! People were clearly shocked! Instead of fixing the situation and somehow resolving it, Lesya, the hostess, simply put everyone before the fact - they say, let's get out !!!!
On the second day of stay, a message appeared that breakfast would only be served until 9.00, and no one cares that people are on vacation and not everyone goes skiing at 8 or 9 in the morning. The people at breakfast were outraged. And in general, if you need a plate or a cup in your room, you will also have to pay extra for everything! Lunches and dinners must be ordered in advance, at least 2-3 hours in advance, because from the quick (in 30 minutes) you will be provided only with potato pancakes and sauerkraut.
At the expense of the distance of 3 km to the ski lifts - another lie! On the first day we walked on purpose, it took exactly an hour, we did not walk at all. As the taxi driver told us later, 3 km is only to the center of Polyanytsya, and there is at least 2 km to Bukovel. By the way, the nearest store is also not 200 meters, but 3 km, in the very center. So do not expect to walk or even more so with equipment.
We rented a standard room, it cost us 400 UAH per day, and later we learned that in the very center of Palyanitsa there is a huge amount of housing for the same money, with amenities in the room and other things. But these cottages are not on the Internet, and we went to Palyanitsa for the first time, and now we will know that housing can easily be found on the spot, there is no hype there, as it is portrayed...
In general, decide for yourself where to go, but we definitely don’t go to Gorny Prutets any more!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- spacious rooms, good food, friendly staff
- Clean rooms, delicious food
- I have never seen the worst hotel!
- With the first snow we are back to you!
- Spontaneous ski vacation
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