Не корректное отношение со стороны администрации к клиентам Poor management attitude towards customers

in the winter of 2014 we stayed in Torba, which is nearby. I can’t say anything bad: it’s warm, comfortable, close to Bukovel, breakfast is good, even sandwiches were taken up the hill! but there is one minus - it's a ladder! hotel on the mountain! therefore, in 2015, we decided to stay in Zdybanka, as we decided to take our 5-year-old son, and she is very close to Torba, but at the bottom and at first glance is pretty. With early booking in October for February! I clarified to the hostess that the main thing for me was that it was warm and that the room was not cramped! I was assured that everything will meet my requirements! But upon check-in, we got a room exactly opposite the front door!! ! as you understand, all the cold from the street when we opened it was in our room, as was the noise from incoming companies. I don't mind - rooms are located differently, but an inconveniently located room, in my understanding, should cost less! and of course it was very cramped, the double bed was squeezed into a niche with narrow aisles! I don’t understand how it is possible if the client stipulates when booking the nuances that are important for him to provide him with an option diametrically opposite to the requirements! Well, another important nuance that created a huge inconvenience! breakfast with 8 is only served! I tell them the lift works from 8-30, you have to walk with the child and put on shoes, so we are already leaving at 8, because we want to ride on a smooth track! but they don't care! so I had to have breakfast with sausage that they brought with me, because for the convenience of customers in this estate they don’t want to get up half an hour earlier!
There is no kettle in the room. must be taken in the dining room! but he is one for all, so if someone took him to his room, you will have to wait! and it doesn't matter if they cook! went to dinner at a nearby cafe at Natasha's! good thing it's so close. but after 8-9 hours of skiing you don’t always want to get dressed and go out again in the cold! so we won't come back here!