Приехали в отель, забронировав заранее номера, а он закрыт. И нас об этом "забыли предупредить". We arrived at the hotel, having booked rooms in advance, but it was closed. And they forgot to warn us about it.

The room was booked about a month in advance, at the same time they paid 50% of the cost of living. We went on vacation with a large company - 3 families with three small children (2-2.5 years old) and another adult without a family.
Upon arrival at the hotel, it turned out that it was closed, and no one was waiting for us.
I called the administrator with whom we agreed on the settlement and, she was very surprised to specify what date it was today, and then she started talking some nonsense that she was sick, which she was very sorry, but they have no electricity at the entire base and it is not known when it will be , and the hotel is not working, and it’s her fault (wow, admitted! ) That she just didn’t call us and didn’t warn us! Such a trifle! The hotel does not work at all, and there is no light at the entire base, and she just forgot to warn us! And this despite the fact that the hotel knew that three families with small children were coming...

But on the other hand, the administrator (what a fine fellow) “agreed” on our accommodation in another hotel, which has a generator and which will soon receive stationary light.
We moved to the "Green Dacha" (the hotel with which we "agreed"), waited for the owner of the hotel, who found out that we would live with him immediately after my call to the administrator Votaville, he was very surprised that we and the children (about them the administrator also forgot to say). As a result, on the same day, after lunch, the entire base was again given light, and our vacation was a success in spite of everything.
What is embarrassing is not the fact that in such a not very accessible place for transport as Dragobrat, the light went out after the hurricane, but the fact that we learned about it, and that the hotel was closed, only upon arrival. Moreover, two days before departure, we contacted the administrator to find out details about the hotel's amenities, and at that time there was no light in the hotel and at the base, but we were not given a hint about possible changes in accommodation, moreover, no one thought arrange to put us in another hotel. The feeling that we were remembered only at the time of my call...
With such an attitude towards customers, I would never recommend anyone to stay in this hotel.