terrible attitude towards customers

Written: 17 november 2014
Travel time: 11 november — 11 december 2014
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
We found a hotel in Pakupomna, we wanted to go to NG with the child, we agreed on the date of arrival and departure in advance, with the hotel administrator Lyubov Romanovna. Paid for a deluxe room! Everything would be fine but! a letter came to the post office that, sorry, this room had already been booked in the month of September, before that, Lyubov Romanovna claimed that she did not take payment so early. We paid at the beginning of November. Lyubov Romanovna did not even have the courage to call me back and let me know by phone! We took train tickets.
What happened - the tickets were handed over for half the cost, and plans came to a head. I do not advise using the services of this hotel, since responsibility should be first of all, but Lyubov Romanovna and her wicked plans for NG do not have it.
Translated automatically from Russian. View original