Beautiful photos of the hotel, good reviews, it would seem, what could go wrong? Looking ahead to say, I STRONGLY DO NOT RECOMMEND staying at this hotel. But let's start in order.
We booked a junior suite (for 4 people) on booking 2 months before the trip. What is a junior suite? This is a room with a bedroom, its own living room and its own bathroom. This is a KEY moment in history.
When booking online, no prepayment was required. BUT. Then the owner contacted us and asked us to transfer 20% of the prepayment to the card. It didn't arouse any suspicion in us. As it turned out in vain.
Upon arrival, we were met by the administrator and said that we were very lucky and we would have a room even better than we booked. In fact, this is a common practice, it is better to issue a room if the booked room is not available for some reason. But this review would not have happened if the owners of the hotel understood the essence of such a room change.
They lead us to show the number and what do we see? We are given 2 separate rooms that have a SHARED living room and a SHARED bathroom. This would not be a problem if only our rooms had access to the living room and bathroom, but no. ALL RESIDENTS OF THE HOTEL HAVE ACCESS. That is, in fact, anyone could enter our living room at any time and use our bathroom.
And now let's go back. We booked a junior suite with our own living room and bathroom, and got 2 economy rooms with a shared living room and bathroom. That is NO PRIVACY.
After realizing the whole situation, we began to ask questions.
And where is our number, for which, by the way, we made an advance payment? - There is no number. It was given to someone.
Why weren't we informed about such a significant change? - Something like that.
Do you understand that this is not what we booked, but a worse option? We have given you a better option. We don't know anything.
The conversation came to a standstill. We asked for our money back. The administrator began to call the owner of the hotel. Next came the damaged phone. We are the owner - administrator. For some unknown reason, the owner of the hotel did not deign to speak directly. At this stage, full awareness of the stupidity of the situation came.
And here comes the climax of this theater of the absurd. They agreed to return the money to us. But not all. Part. REFUSED TO REFUND us. Why? Because the owner of the hotel felt that he had fulfilled his part of the deal for the provision of the room. We did not receive an answer to questions about the discrepancy between the booked and received rooms.
After the vacation, we decided once again to try to resolve everything peacefully and asked to return the prepayment to us due to the failure to provide services. To which the owner of the hotel laughed and said that he did not care about the reviews.
Apparently he also does not care about his guests and the reputation of the hotel.
Again, I STRONGLY DO NOT RECOMMEND staying at this hotel. Unless you like surprises in the form of a number change and lost money.
We booked a junior suite (for 4 people) on booking 2 months before the trip. What is a junior suite? This is a room with a bedroom, its own living room and its own bathroom. This is a KEY moment in history.
When booking online, no prepayment was required. BUT. Then the owner contacted us and asked us to transfer 20% of the prepayment to the card. It didn't arouse any suspicion in us. As it turned out in vain.
Upon arrival, we were met by the administrator and said that we were very lucky and we would have a room even better than we booked. In fact, this is a common practice, it is better to issue a room if the booked room is not available for some reason. But this review would not have happened if the owners of the hotel understood the essence of such a room change.
They lead us to show the number and what do we see? We are given 2 separate rooms that have a SHARED living room and a SHARED bathroom. This would not be a problem if only our rooms had access to the living room and bathroom, but no. ALL RESIDENTS OF THE HOTEL HAVE ACCESS. That is, in fact, anyone could enter our living room at any time and use our bathroom.
And now let's go back. We booked a junior suite with our own living room and bathroom, and got 2 economy rooms with a shared living room and bathroom. That is NO PRIVACY.
After realizing the whole situation, we began to ask questions.
And where is our number, for which, by the way, we made an advance payment? - There is no number. It was given to someone.
Why weren't we informed about such a significant change? - Something like that.
Do you understand that this is not what we booked, but a worse option? We have given you a better option. We don't know anything.
The conversation came to a standstill. We asked for our money back. The administrator began to call the owner of the hotel. Next came the damaged phone. We are the owner - administrator. For some unknown reason, the owner of the hotel did not deign to speak directly. At this stage, full awareness of the stupidity of the situation came.
And here comes the climax of this theater of the absurd. They agreed to return the money to us. But not all. Part. REFUSED TO REFUND us. Why? Because the owner of the hotel felt that he had fulfilled his part of the deal for the provision of the room. We did not receive an answer to questions about the discrepancy between the booked and received rooms.
After the vacation, we decided once again to try to resolve everything peacefully and asked to return the prepayment to us due to the failure to provide services. To which the owner of the hotel laughed and said that he did not care about the reviews.
Apparently he also does not care about his guests and the reputation of the hotel.
Again, I STRONGLY DO NOT RECOMMEND staying at this hotel. Unless you like surprises in the form of a number change and lost money.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Room not provided, prepayment not refunded
- Disgusting!
- I really liked everything, were satisfied
- THE KITCHEN IS AWFUL!
- Great place, rude manager!
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