В номерах нет кондиционеров и обогревателей. Администратор хам. The rooms do not have air conditioning and heaters. Administrator boor.

The hotel is normal. New, well-groomed area, renovated for 2 stars. Stopped in October for 1 night after climbing Hoverla. The building is cold, the room has no air conditioning or heaters, the batteries are cold. There is no kettle in the room either. The bathroom is generally freezer. I had to ask for a heater and blankets for the night. And there is the administrator Opanasovich (grandfather about 65 years old), a former soldier, Russian is his native language, he did not want to speak Ukrainian with us, he states that he is from Kyiv. And this same administrator, for some subjective reason, was not very happy to give the heater in the evening, only after talking to our guide from the company that organized the tour, and my 2 reminders, he took out a warm convector. But then in the morning he began not to grumble at us, but to run over and try to bring up that the day after the ascent we poured clay (and his responsibilities include cleaning), and that we need to tap our feet.
I imagined my legs falling off after ascending and descending 2.000 meters, but remained silent. He began the storm: Are you at home too? ! ! I answered politely that after bad weather and a walk with the dog - yes, I also have sand at home. He did not calm down. After that, before our departure, he approached and tried to provoke a conflict. He said that we do not look like Kyivites, that Kyivites do not behave like that. Apparently the refusal to order a bath in the evening also angered him. I politely said again that all people are different, and he has the right to his own opinion. And then he was openly rude. Raising his voice, he said that he was not interested in our opinion at all, and that it was only his opinion that was wrong. I didn't quite understand what he was trying to say, but it spoiled my mood. The guide standing nearby did not even think to step in and stop him.
Apparently a relationship with your loved ones than the reputation of the tour company and its personal.

I am very upset when tourists are seen as a bag of money and do not provide fully paid services.