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The behavior of the workers was shocking and rude and optional.
Even in the bazaar, cucumbers are sold with a greater culture of communication than in this hotel employees talk to their own customers....
I arranged with Victoria to book a house for 10 people for four nights. The next day I called her, a completely different person answered the phone and promised to tell her that we are ready to pay and we need data for payment and answers to several questions about accommodation. Victoria did not call back and I did it myself. The way they answered me surprised and shocked me. Victoria just sold the booked rooms to other people, without warning, although she had my personal mobile. Moreover, when asked how this could happen, I heard "Yes, what do you want from me" and "in short, goodbye, there is still nothing to discuss" . And before that, when I booked, there was just such hospitality. In this situation, to my polite repeated request to at least answer the question why such a decision was made, Victoria simply hung up. It's very frustrating and sad to see such rudeness.
Even in the bazaar, cucumbers are sold with a greater culture of communication than in this hotel employees talk to their own customers....
I arranged with Victoria to book a house for 10 people for four nights. The next day I called her, a completely different person answered the phone and promised to tell her that we are ready to pay and we need data for payment and answers to several questions about accommodation. Victoria did not call back and I did it myself. The way they answered me surprised and shocked me. Victoria just sold the booked rooms to other people, without warning, although she had my personal mobile. Moreover, when asked how this could happen, I heard "Yes, what do you want from me" and "in short, goodbye, there is still nothing to discuss" . And before that, when I booked, there was just such hospitality. In this situation, to my polite repeated request to at least answer the question why such a decision was made, Victoria simply hung up. It's very frustrating and sad to see such rudeness.
Translated automatically from Russian. View original
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