Дерзкая управляющая. Отель красивый уютный. Rude manager. The hotel is nice and cozy.

It's a pity that I have to leave such a comment about a really great hotel because of the staff. The manager is impudent, does not give reliable information about available rooms. We tried to extend the room for half a day and only after a couple of hours found out that there was still a free suite, but she simply did not deign to offer it to us because she thought it was expensive for us. And after they made a remark to her, she generally began to behave inappropriately, I quote: “Gather your coins and DOWN! ” A very unpleasant situation, especially if you become a hostage to the rain and get wet and essentially cannot leave. The weekend is ruined, the mood is not, and the manager carries on as if nothing happened. Moreover, I warned her that I would not leave this situation so easily, I need to be responsible for my words. She did not ask for forgiveness. And the most pleasant surprise - the heated towel rail turned out to be non-working, I dried all things with an iron, there was only one hair dryer for everyone - “excellent service and attitude” for 750 UAH for half a day!