Ужас Horror

I have never met such arrogant and uneducated staff. We arrived at about 16.30 and one of the rooms that we ordered was not yet ready, which surprised us a lot because the check-in was at 14.00, but it’s still flowers, the room was changed for us and we decided to go to dinner in their restaurant and then a surprise awaited us on surprise. I ordered a salad with eel and avocado, but they brought me warm with veal, I called the waitress and asked for a replacement, the girl was very upset, and then she brings a salad replacement, and what do you think it was? it was the old salad, only they took the veal from it, and instead they put the eel, but at the same time they forgot to put the avocado, and here they bring even more surprise lokshina with chopped steak, it was a miracle with two butts from meat, if there is an opportunity, I will attach a photo , I call the waitress again, I ask her what is that?
where is the avocado, why did they give the wrong salad and what is this miracle dish with butts of meat, and would she eat all this, she answered directly that no, of course, I asked to call the cook and administrator. After about 15 minutes, this miracle cook appears with a plate of sliced ​ ​ ​ ​ avocado and literally in a dancing sense throws it on the table to me and so brazenly and self-confidently asks, what do you not like? ,, , I split my claims to him, to which he replies that he studied in Uzhgorod as a cook and he knows better what and how to do, and that chopped steak has different degrees of roasting, it was both funny and sad to me that the institution associates itself as a premium , but there is no money for a normal cook, I answered him that we had nothing to talk about and that the administrator would come to the table, but to my regret after half an hour of waiting, no one came up to us and we just called the waitress to calculate us for those dishes that were edible.
We waited for 40 minutes without waiting, we went to the bar where the administrator and the waiter were, asked where the bill was, the administrator replied that their system weighs, to which I told her that they need to change the cook and there would be nothing fun and asked to bring the bill to the room , we lived in rooms 216 and 313 but more on that later. 10 minutes later they brought the bill. Further more fun, having come to the bathroom on the floor, a new surprise awaited me in the form of a tuber of hair.

In the morning after breakfast, by the way, their breakfasts are good, this is the only plus was here, I went up to the girl who settled us and asked her to give us a check for paying for the rooms, as we paid in cash, to which she replied that their system weighs and we need to wait not a certain time, as I understand it, if we are talking about money, then the system immediately hangs, we didn’t have time to wait, since we were going to go further into the mountains, and I also started telling her about what happened yesterday and that she would tell them all to the manager, she politely said that she would tell everything and was very sorry for what had happened and that they would change the cook, etc. , I told her that I would have to write a review on Bukin because I ordered a reservation through them. When we left, I saw how the restaurant administrator, the hotel administrator and this girl from the reception came running and began to decide what to do, because I will write a negative review about them, and they have 9.
6 from Bukin and plus investors will read the truth about them. What they came up with I found out after 2 hours. They just canceled my booking, wrote that we didn’t come, thus killing two birds with one stone, the first I won’t be able to leave a review because I didn’t seem to live like that and they wouldn’t need to share with Bukin, they didn’t give me a payment receipt, cunning girls, isn't it? Naturally, I called Bukin's hotline and told them everything, they were shocked and said that they would send their expert to check what was happening there. When Booking contacted the hotel, they denied to the last that we lived there, but we have a photo rooms and photos from the restaurant, they didn't take that into account. My husband decided to call and record the conversation with them on the phone.
When I dialed and asked the girl if such a guest lived, she answered yes, and some man immediately pulled out her phone and said that we have no evidence that we lived with them and that if we don’t like something, then we can do more not to come and introduced himself as the director. We do not recommend