Сорвавшаяся поездка A broken trip

We booked a vacation for 2 months from August 18 to 23, called my husband from Moscow, decided to work, but when my husband took tickets from Moscow, and I went to Sheshory for everyone, they made an advance payment, a call came from the administrator who said that our reservation was canceled for unknown reasons (they say, I received such an order) We are in shock, my husband too, he took time off from work for three months. They began to call, but the administrator kept saying one thing - they told me so (management). And before that, they suddenly began to demand an advance payment from us for food, although at first they promised us at will) But even when we agreed to this, the administrator Nazar continued to repeat one thing - I am following the director’s order, your reservation will be canceled (for unknown reasons) When they started calling the director, he simply did not pick up the phone, although they called from different phones. It became clear that someone very important liked our place. Don't trust these scammers!! !