Такого хамства я не встречала никогда I have never seen such rudeness

On the day of arrival, we phoned the hostess, agreed on everything. Arriving at the place, they could not find a house (there are no roads there, keep in mind), they dialed several times - the phone is out of the zone. Ok, it happens. There was no more time and desire to ride, and we went in search of housing in another direction. On the way (if not a jeep, it’s better not to poke your head) we had problems with the car, we found housing in the evening.
In the morning they dialed me from different numbers and, having got through, they asked in a caustic voice: how do you relax? I briefly explained the situation, they say, I'm sorry, it happens. To which she received screams into the phone. Looks like 1000 UAH did not come, it was a shame.
The story did not end there: the insults “pig” and “rude” flew into my viber. I was in a hurry.
Looks like the hostess's courage was added by the fact that she deprived me of the opportunity to leave a review on the booking and decided to show all her hospitality)
It's the first time in my life I've encountered such an attitude, it's very unpleasant.