SCAMMERS!!!!! FULL HORROR! THE OWNER RUSLANA IS A FRAUD!

Written: 29 july 2016
Travel time: 29 june — 6 july 2016
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
SW. site management, do you even read comments and reviews? You would either check yourself all the hotels that you have, or weed out any garbage! It is impossible to call this miracle of nature a hotel at all! We paid an advance of 500 UAH! 23 days before vacation!! ! paid per day! On the next day, grief happened to us, we immediately notified the hostess, this Ruslana, and asked to cancel the reservation, because there are still 22 days to go! before our stay, let others book and asked for a refund. I understand if we warned a day or two days in advance, well, even if it was a week! She told us, I will talk to the director, although the private card is in her name! Olar Ruslana. The next day, the same answer, and so on! in general, the money did not work out! after which I talked with a girl who had a rest in this hotel in July 2016. and all the horrors experienced by their family....so to speak, we got off lightly! in GENERAL, I do not recommend to ANYONE !!!!!!!!!!! ! At first I thought that all the reviews on the sites about "Ruslan" are from competitors, but no ! ! On the phone, Ruslana spoke very boorishly!
Translated automatically from Russian. View original