Ужасный сервис! Terrible service!

Terrible service, the attitude of the staff is disgusting to say the least. The complex works 24H/7, only on paper, when we didn’t come to the reception there was no one there, the cleaning lady settled us in the room, and when we checked out, they couldn’t find anyone at all, only after calling the mob. tel. the administrator came out to us with a disgruntled face and said "that you need to call the mobile phone. If you need something, they all know about it. "
Regarding the settlement, if you arrive before 13.00 no one is waiting for you there, there is not even a left-luggage office for things, and this despite the fact that all trains to Iv-Frankivsk arrive in the morning! We arrived at 7 in the morning, the guard let us into the lobby, said that they would come to us now, we waited for an hour - no one came down to us! After 20 calls to mobile. tel. I finally managed to get someone to come out to us and we could leave our things somewhere and go skiing to Bukovel. After arrival, we were waiting for a check-in in our JUNIOR SUITE, we were shocked... it's a pity you can't upload pictures, there is not even a WINDOW in the junior suite room !! ! instead of a window, there are doors that open onto the veranda along which all vacationers walk, so that the view of the mountains, sorry, is not allowed! use artificial light. The heating was also turned on only after a reminder.
The site says that the room has all the toiletries, a hairdryer - I specify, there was only ARO soap, there was no hairdryer in the room, they have one for the whole complex, so you need to take it at the reception.

Now about food. There is a hut with the same name. The food is good in principle, if you do not understand the Carpathian / Hutsul cuisine. From what most of all struck this banosh with mushrooms - serve banosh with canned champignons, sorry, but this is blasphemy! I have never seen anything like this in any hut (I have been in many)
Breakfasts. They are served in the same kolyba, you need to order in the evening, in the breakfast menu 6 or 7 positions to choose from: sirniki, tea / or pancakes with jam, tea / or scrambled eggs, bread, butter, cheese, tea / or scrambled eggs, bread, tea /or. . . in general, even for a girl, one position from the menu was not enough for me.