Не соответствует цене Does not match the price

+ fireplace in the room, view from the window, delicious food in the restaurant
- all the rest!
Initially - 50% of the cost as a guarantee of booking. OK! The second half at the settlement. We arrived - it was raining, the children were whining in the car (to eat / pee / lie down. Whoever with the children would understand) Let them unload things and children before registration and payment - categorically NO! Papers, questionnaires, payment... I will return to this issue...

We rested in a chalet. The best rooms - I'm even afraid to imagine that in others... you can see the prices on the website. Old furniture with ingrained stains of unknown origin, broken handles on furniture, cheap old plumbing fixtures, scratched yellowed bathtub, rusty taps, torn bathrobes, no slippers in the room (after repeated requests they were given on the second day), breakfasts are very meager, the children's room is old broken toys, babysitting services are not even available for an additional fee, wi-fi does not work everywhere and is sooo bad, room cleaning - with staff access, i. e. they clean around 15:00 and I should be there at that time. Strange. . . And it was all flowers. Everyone thought that he would get used to / fall in love with. BUT!! ! Due to weather conditions, one of the evenings there was no light (it had snowed for a day before that, a wire break is quite predictable). There are no candles. The generator does not turn on - the diesel fuel is over. The whole complex without electricity for an hour and a half. Is it difficult to have a supply of fuel for the generator ?? ? Okay, I'm silent about the lack of mobile communications for 2 days, it's not their fault...
Let's get back to the Finnish side! There was a situation at home, there was a question about an early departure. Given the conditions, I really wanted to leave... By the way, we stayed there for 3 days (the same 50% guaranteed booking. The reservation was for 6 nights). They don’t want to return the money... a wave of misunderstanding on the part of the administrator and director. They keep repeating one thing - "Such rules! We are counting on this money. " WHAT?? ? After an unpleasant conversation, they agreed to return part of the money for unlived days, but they could not get a refund in one day. I called the Kyiv office, sent them a photo, described the situation. Didn't receive any feedback. The review was not published on the site. Very unpleasant aftertaste, boorish attitude of management, ruined vacation, lost money!
I do NOT recommend this complex!