Normal hotel, but a mess among the staff

Written: 22 july 2015
Travel time: 17 — 19 july 2015
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 2.0
Cleanliness: 7.0
Food: 9.0
Amenities: 6.0
At first we settled down very well and well. First impressions were great: clean cozy rooms, delicious food.
But on the last day of our stay, when we arrived from the tour, the manager attacked us shouting that we had not left in the morning. Although previously at the time of booking we announced to the manager the detailed date and time of our arrival and departure. She counted us 2 nights. And the manager counted it as three.
So why should hotel guests suffer when staff find out about internal strife? Impressions of the holiday were spoiled. I will not go there anymore and I will not recommend it to anyone!
Translated automatically from Ukrainian. View original