Менеджери - хами Managers are rude

The manager of the institution is a rude woman Olga, who does not know how to communicate with people, barks at them, and also has a low mental level, as misunderstandings began at the stage of payment. I made a 100% subscription as required, long before the payment deadline, and dropped her Viber payment screen. In the evening, at about 11 pm, a call comes from Olga, where she categorically states that the reservation is canceled because she did not receive an SMS from the bank. I contact the bank, make sure that the money is debited from my account, take a copy of the payment already in the PDF file, send, call and say that with the payment everything is ok. She does not want to hear anything, threatens to cancel the reservation, says that the payment is fake, and there is no money because the SMS did not come. I say to find out from the bank, she answers that there is a slave. the day is over, I answer that the call center is round the clock. She does not want to and this conversation lasts 10 minutes.
When asked why she can call me and can't go to the bank, I never heard an answer. I can't stand this transfusion from empty to empty, and I'm calling the Calling Call Center. I don't know what they decided there, but feedback from Booking. to whom I waited a very long time. Upon arrival at the base, I barked at my friends when they ordered the compote. The battery in one junior suite room is cold, in the other just warm. The rooms are cold. When I asked to increase the temperature, they told me to unscrew the batteries. Regulators were already at their maximum, so the temperature did not rise by a degree. The other 3 standard rooms I ordered also had cold batteries. And only in one standard hot.