Полнейшее несоответствие отеля 4 звездам! The complete mismatch of the hotel 4 stars!

The hotel is located on the outskirts of the city, very close to the border, and if you only need to spend the night, then it is quite suitable for this. Otherwise, I do not recommend this hotel. The rooms are not cleaned well. Arriving after 14.00, we were asked to wait until the cleaning was finished. But even after that, I had to walk on the carpet, dotted with other people's female curls. After a complaint about this fact, the reception began to make excuses that the rooms did not have time to clean properly and provided slippers and bathrobes. We made a reservation at Booking, and in the description of the room it was said that slippers and bathrobes were provided initially. At the reception, this was denied, taking from us an additional 5% of the cost of the room - for room service. The wait staff is not polite, they never smile and are not the first to say hello. Pass by - they will pretend that they simply did not notice you. Protection and at all - looks from under a forehead! Bad attitude!
In the building in the evenings there is a disco, the noise from which is well heard in the rooms.
Breakfast is just a joke!! ! The products are not all fresh, they look like yesterday, or even the day before yesterday. At the same time, the hotel is often visited by tourist groups, after which there is little left. But is it a customer problem?

The restaurant prices Kiev.
Of the pluses - a large number of towels and a tolerable set of cosmetics. At the same time, the maids do not bother to check what means the previous client used, leaving us a balm from the predecessors.
Summary:
Of the declared 4 stars, the hotel hardly reaches three.