Переживание о клиентах на «высшем «уровне Experience about customers at the "highest" level

Pros: when you check into the hotel, you are pleasantly greeted by the staff; beautiful views; good bath; polite guard. Everything.
Cons: spiders in the room; problems with the drain in the shower; The hotel positions itself as a hotel-restaurant.
It is possible to order food for a nice price, a large number of dishes, BUT if you order soup, and the rest of the visitors order borscht, then you will not see soup, your order depends on the order of other people (as in the dining room).
We ate only on the territory of the hotel, and when I ordered a salad with mushrooms, I spent the whole next day near the toilet.
The employees of this hotel denied their involvement in this incident, arguing that they could not poison us in any way (I repeat, they ate ONLY on the territory of your hotel).
My boyfriend made it clear to the cook that I got sick from their salad, and there was no reaction.

No one offered us any medical assistance, we managed to beg for a pack of coal, the first aid kit was half empty.
I drank our medicines, which I took with me, and there are no pharmacies in this village at all.
When we repeated our conversation with the cook in the room, instead of apologizing and accepting the fact that I went to their kitchen, the cook put forward the theory that I was pregnant (this is not so)).
And then she went down from our room and we were honored to hear how the employees of this institution discuss me, my young man and my fictitious pregnancy.
I just wanted to ask at least to move away from our window, discussing us.
Recommendations: replenish the first-aid kit, learn to accept your mistakes and not argue with customers, if the guest is dissatisfied with something, you should try to fix it, and not reproach the guest with all your might that he himself is to blame for everything.
We will not come here again and do not recommend.
They meet beautifully, see off not very much (in short).