Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
1.0
Cleanliness:
4.0
Food:
1.0
Amenities:
1.0
I have already come to my senses after staying at this hotel, so I can write objectively and censored : )
"Relaxed" with husband and child in this hotel on a coupon from SuperDeal. Maybe that's why we were treated so horribly. But everything is in order.
I did not like the hotel. The area - yes, beautiful, well-groomed, lawns, thuja, etc. , but it is small, nowhere to walk, there is no bench and even more so a gazebo.
There is a constant smell of food in the hotel lobby and on the stairs. Is the hood not working or not at all. Smells like dining room.
And the food itself, unfortunately, is worse than the table. You won't believe it, but for the first time in my 30 years of life I have had a stomach ache every day. I have never encountered such food, neither in school canteens, nor in summer camps, nor in hostels or other hotels. Fat, tasteless, nauseating! In addition to the coupon for UAH 3.400. for 5 nights, we paid for food 6-year-old 150 UAH per day.
On the second day, after the child's nausea, I tried to return the rest of the amount, because the child can not just eat. We refused to return the money, but we were promised that we would agree on the menu. But no one asked or warned anything: did they bring something - either eat or throw away. But maybe it's normal for someone's preschoolers to have breakfast with sausage or semi-raw glazun ...
It's getting dark everywhere, the energy savings are enormous, many light bulbs have burned out and aren't changing.
Took the hotel for the pool. As a result, they bathed once in six days. The water is so muddy that at the depth of the second step (40 cm from the side) this step is no longer visible.
The water is cold, in the pool itself we are still tolerant of the temperature, and in the locker rooms it is very cold. We were so lucky that on the day of our stay in the pool there was no warm water in the shower. Is she not there at all? Did not specify, so to.
I was so tired of this "collective farm" that it was unrealistic to find out every mistake they made.
The service is absolutely zero, there is no management. Customers are unimportant, the hotel does not aim to interest them for re-arrival. Without a hostess, no one knows anything at all and, sorry, is afraid to (sneeze) sneeze.
As for the set of additional services listed in the SuperDeal promotional coupon, I received only 2 massages and 1 hour of bath. Oh yes, a romantic dinner - there was a bottle of champagne for two and every 2! ! ! ! ! baked potatoes and slices of pork 0.5x5x8 cm.
In general, the hotel does not, and all claims were requested at the place of purchase of the coupon. Although, as they say, the horse understands who writes the terms of the shares.
Here in particular
table tennis "was somewhere but can't find a table",
children's room "once was, but dismantled",
karaoke "we don't have",
fireplace hall - yes, but the fireplace never burns there : )
Spa - a separate story (below)
At first it was confusing that the spa area is a sauna, but it does not work because there is no demand, there is only demand for a bath. When I said that I was ready to take an hour of bath instead of the promised two hours of sauna, they came to the conclusion that "we do not have a spa area at all, all claims to SuperDeal. " When I said that the presence of the spa is registered on the website of the Rose, and not on the website of the coupon, the owner of the hotel told me that "everyone is happy, and only you will rinse our brains the next day. " On this optimistic note, I realized that talking about something is simply useless due to the complete lack of education of hotel owners and the elementary misunderstanding that the client who paid the money (a lot by the way, as for such a collective farm) is always right.
But that was not all. The last dinner finished me off. For 5 days I was so tired of table compote for lunch and dinner, and we ate in the afternoon, and I asked for dinner instead of compote tea.
The girl-manager was embarrassed at first and said that she needed to clarify "how everything is coordinated with us", and ran away, apparently deciding that she "needs to consult with the boss". And when she returned, she said that yes, you can have tea, but for 10 hryvnias. per cup: ) Ie Kagbe 500 bucks for 5 days, as well as the lack of included in the cost of spa, children's playroom, table tennis, karaoke, etc. does not provide free replacement of compote with packaged tea : )))) Such nonsense I haven't met yet, sorry. It would be nice if I asked for natural brewed coffee with cream or Carpathian tea with honey, but it was the cheapest tea in a bag!
Everything I read about greed and deception, unfortunately, turned out to be true. Conclusions are made. Neither I nor my friends and acquaintances are there anymore. And I consider it my duty to warn everyone, so do not be lazy to copy this review to all possible sites.
"Relaxed" with husband and child in this hotel on a coupon from SuperDeal. Maybe that's why we were treated so horribly. But everything is in order.
I did not like the hotel. The area - yes, beautiful, well-groomed, lawns, thuja, etc. , but it is small, nowhere to walk, there is no bench and even more so a gazebo.
There is a constant smell of food in the hotel lobby and on the stairs. Is the hood not working or not at all. Smells like dining room.
And the food itself, unfortunately, is worse than the table. You won't believe it, but for the first time in my 30 years of life I have had a stomach ache every day. I have never encountered such food, neither in school canteens, nor in summer camps, nor in hostels or other hotels. Fat, tasteless, nauseating! In addition to the coupon for UAH 3.400. for 5 nights, we paid for food 6-year-old 150 UAH per day.
On the second day, after the child's nausea, I tried to return the rest of the amount, because the child can not just eat. We refused to return the money, but we were promised that we would agree on the menu. But no one asked or warned anything: did they bring something - either eat or throw away. But maybe it's normal for someone's preschoolers to have breakfast with sausage or semi-raw glazun ...
It's getting dark everywhere, the energy savings are enormous, many light bulbs have burned out and aren't changing.
Took the hotel for the pool. As a result, they bathed once in six days. The water is so muddy that at the depth of the second step (40 cm from the side) this step is no longer visible.
The water is cold, in the pool itself we are still tolerant of the temperature, and in the locker rooms it is very cold. We were so lucky that on the day of our stay in the pool there was no warm water in the shower. Is she not there at all? Did not specify, so to.
I was so tired of this "collective farm" that it was unrealistic to find out every mistake they made.
The service is absolutely zero, there is no management. Customers are unimportant, the hotel does not aim to interest them for re-arrival. Without a hostess, no one knows anything at all and, sorry, is afraid to (sneeze) sneeze.
As for the set of additional services listed in the SuperDeal promotional coupon, I received only 2 massages and 1 hour of bath. Oh yes, a romantic dinner - there was a bottle of champagne for two and every 2! ! ! ! ! baked potatoes and slices of pork 0.5x5x8 cm.
In general, the hotel does not, and all claims were requested at the place of purchase of the coupon. Although, as they say, the horse understands who writes the terms of the shares.
Here in particular
table tennis "was somewhere but can't find a table",
children's room "once was, but dismantled",
karaoke "we don't have",
fireplace hall - yes, but the fireplace never burns there : )
Spa - a separate story (below)
At first it was confusing that the spa area is a sauna, but it does not work because there is no demand, there is only demand for a bath. When I said that I was ready to take an hour of bath instead of the promised two hours of sauna, they came to the conclusion that "we do not have a spa area at all, all claims to SuperDeal. " When I said that the presence of the spa is registered on the website of the Rose, and not on the website of the coupon, the owner of the hotel told me that "everyone is happy, and only you will rinse our brains the next day. " On this optimistic note, I realized that talking about something is simply useless due to the complete lack of education of hotel owners and the elementary misunderstanding that the client who paid the money (a lot by the way, as for such a collective farm) is always right.
But that was not all. The last dinner finished me off. For 5 days I was so tired of table compote for lunch and dinner, and we ate in the afternoon, and I asked for dinner instead of compote tea.
The girl-manager was embarrassed at first and said that she needed to clarify "how everything is coordinated with us", and ran away, apparently deciding that she "needs to consult with the boss". And when she returned, she said that yes, you can have tea, but for 10 hryvnias. per cup: ) Ie Kagbe 500 bucks for 5 days, as well as the lack of included in the cost of spa, children's playroom, table tennis, karaoke, etc. does not provide free replacement of compote with packaged tea : )))) Such nonsense I haven't met yet, sorry. It would be nice if I asked for natural brewed coffee with cream or Carpathian tea with honey, but it was the cheapest tea in a bag!
Everything I read about greed and deception, unfortunately, turned out to be true. Conclusions are made. Neither I nor my friends and acquaintances are there anymore. And I consider it my duty to warn everyone, so do not be lazy to copy this review to all possible sites.
Translated automatically from Ukrainian. View original
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