Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
6.0
Cleanliness:
10.0
Food:
8.0
Amenities:
8.0
We have been staying in Reykarz hotels for many years, this hotel for the second time. What I didn't like:
1. The swimming pool, sauna and the entire spa are closed from 28.10. According to the staff, the filter in the pool broke. But why then the sauna does not work, it is not clear. Also, vacationers from the spa informed that the spa was disconnected from the water supply specifically due to constant complaints of spa guests about the lack of hot water, because all the hot water "went" to the spa, and on the 2nd and 3rd floor it simply does not enough. Information not verified.
Yesterday they called the hotel of the Reykarz network, which is located nearby, namely Reykartz Polyana to clarify whether it is possible to come to the sauna to them, they refused, because we are not their guests. For us, the pool and sauna were a mandatory criterion when choosing a hotel, so the rest is spoiled. Yesterday they also wrote an email describing the situation to the director of hospitality Tatiana Brynzak, there was no answer.
Here is such hospitality ...
2. We will never go on vacation again during the children's holidays. Huge queues at the restaurant.
3. The information about the hotel says that there are board games and creative activities for children. When I went to the reception to clarify about the master classes, I was told that this is only for children who came on the program "Vacation from Reykartz". Why then write false information on the site.
http:// carpathian. reikartz. com / ru / hotels / carpathian / otdix-s-detmi? hotel_phone = 031-242-40-50
4. Since we booked the hotel in the summer, we wrote an email before the trip to clarify whether breakfast and dinner are included in the room rate, as mentioned earlier. To our question, the reservation administrator answered that breakfast, lunch and dinner are included, although the website says that the complex menu is only from November 1. Upon arrival at the hotel confirmed that only breakfast and dinner! Still, I would like to receive the correct information.
1. The swimming pool, sauna and the entire spa are closed from 28.10. According to the staff, the filter in the pool broke. But why then the sauna does not work, it is not clear. Also, vacationers from the spa informed that the spa was disconnected from the water supply specifically due to constant complaints of spa guests about the lack of hot water, because all the hot water "went" to the spa, and on the 2nd and 3rd floor it simply does not enough. Information not verified.
Yesterday they called the hotel of the Reykarz network, which is located nearby, namely Reykartz Polyana to clarify whether it is possible to come to the sauna to them, they refused, because we are not their guests. For us, the pool and sauna were a mandatory criterion when choosing a hotel, so the rest is spoiled. Yesterday they also wrote an email describing the situation to the director of hospitality Tatiana Brynzak, there was no answer.
Here is such hospitality ...
2. We will never go on vacation again during the children's holidays. Huge queues at the restaurant.
3. The information about the hotel says that there are board games and creative activities for children. When I went to the reception to clarify about the master classes, I was told that this is only for children who came on the program "Vacation from Reykartz". Why then write false information on the site.
http:// carpathian. reikartz. com / ru / hotels / carpathian / otdix-s-detmi? hotel_phone = 031-242-40-50
4. Since we booked the hotel in the summer, we wrote an email before the trip to clarify whether breakfast and dinner are included in the room rate, as mentioned earlier. To our question, the reservation administrator answered that breakfast, lunch and dinner are included, although the website says that the complex menu is only from November 1. Upon arrival at the hotel confirmed that only breakfast and dinner! Still, I would like to receive the correct information.
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- A good hotel for families with children
- Liked very much)))
- Liked it a lot
- The hotel is very nice, I recommend
- Very good hotel
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