Столкнулись с воровством. Faced with theft.

Rested with my husband from 1 to 10 December. We were at the spa. When we were about to go to dinner, it turned out that sneakers had been stolen from my husband in the locker room. We hoped that the staff would somehow solve this problem behind the scenes and return the sneakers to us, but this did not happen, so we had to call the police after 4 hours. Manager Yury called us 3 hours later and said that the administration is not responsible for the fact that we did not put the sneakers in the box, but left them under the bench. I would like to note that the boxes in the locker rooms are small, so almost everyone leaves their shoes under the benches, even employees. As a result, we had to solve problems with the police and staff for half of our vacation. The sneakers were never returned to us, the money too. Although the main suspect was a hotel worker who entered the locker room with a bag of dirty laundry. The manager behaved somehow very monosyllabically, and we literally had to pull out at least some kind of compensation in the form of a massage and a transfer. There were a number of negative nuances, to which at the end the administrator noticed that for some reason they were not able to serve us first-class. Our holiday was completely ruined.
If not for this theft, which led to a number of negative events, and not quite adequate and professional behavior of the staff, then the rest could leave positive emotions, because the hotel, SPA center, food is good. But we have no desire to use the services of the Reikartz network anymore, since this network, apparently, does not value its reputation very much. In our case, it cost less than 1800 UAH. (cost of shoes).