отель хороший , но царит неуважение к гостям good hotel but disrespectful to guests

To begin with, we stopped by on my husband’s birthday, I approached the administration, asked if they congratulate the guests on their birthday like something, to which they answered me that only women with a bottle of wine, I offered to congratulate the man in the same way, what’s wrong with that, to which the admin girl replied: "not allowed")))) she asked if they were preparing cakes or pastries, a festive dinner... in short, I pissed her off more and more, she did not hide it, so I left with nothing, I had to take a taxi myself and go to the nearest store, the guests suggested, the administrator would only smoke on the bench, she had no time) a terrible administrator, a very unpleasant girl!
The first day we discussed how we like everything and that you can come back here, a cool place, and then our opinion changed to the opposite!
They settled us 1 hour earlier, which is immediately a plus) the rooms are excellent) the administrator girl (full blonde) was reluctant to communicate with us, I had to pull information from her with ticks where everything is and where we can eat, etc. she answered our entire vacation every day is the same, the feeling that she hates all the guests, and also never greeted us for 10 days, a strange attitude, it was somehow unpleasant, we are smiling people, we saw this for the first time. We finally understood the attitude towards guests in this hotel when They tried to order an excursion, which are promoted on their territory by the same admin, but all night and morning it rained like a bucket, and we with a small child, of course, we refused when we already realized that the rain had charged for the whole day (40 minutes before the excursion) , but the next day, according to the forecasts, it was clear, and I asked if it was possible to reschedule the same excursion for tomorrow. The admin replied: "no problem, good" . . the next day we went out with the bags at the appointed time and on the way the admin wrote that excursion cancellations there was no reason. At the reception, my husband and I wanted to find out the reason, but an unfamiliar man ran into me (we still didn’t understand who he was) and began his speech with the words “Did you refuse the tour yesterday? I ask you, what’s today changed her mind? are you going today or something? " etc. with all this, it was in front of the eyes of the entire administration and no one even explained for what reason this person communicates disrespectfully and who he is, everything was in a raised voice, it is clear that the excursion was not canceled by chance, he tried to convey, so I understood that you are today don’t go anywhere because yesterday they refused and all the groups, by the way, too) and he’s angry) a conflict arose, we left in shock) later the administrator wrote an apology to WhatsApp and said that the water level in Ritsa had just risen, so they canceled it, we weren’t confused and ordered the same excursion to Apsua tour and on the same day we went chic! but the sediment remained !! ! and no water level rises there because of the rain, they lied to us (Also to the work of the administration: there are no balls for the child in the hotel at all (football is also stated in the infrastructure and volleyball), the admins said there are balls - there are no needles to pump up) and so it wasn’t for another 10 days, we found out several times. they are swollen from the rain, there is no ball... but the administration manages to smoke and sit on the benches, it seems that they are guests here and only maids, cooks and a janitor work on the embankment! zero))))) by the way, all the staff, from the administration to the employees (it’s not clear what they do during the day, there are always a lot of obscure Abkhaz men walking on the territory, they just walk and stare at women while smoking, in the evenings they “briskly” dance painfully but)) they sit in the evenings on embankment at the tables and thump, smoking cigarettes throw them straight into the lawn...

Conclusion: the location of the hotel relative to the sea is class, its own beach with sun loungers, food, rooms are super! BUT, if you go to this hotel with children, then buy toys for your children, because here they cannot even buy a needle for balls, do there is also dumb with them) all deceit there is no animation and not a single entertaining evening for 10 days! the rudeness and indifference of the administration, yoga is declared on the hotel website as free, in fact it is paid for each lesson) children's cars and a motorcycle in building 2 also turned out to be paid as much as 250 rubles for 15 minutes, even though the ad would have been hung with prices, otherwise the admin dictates prices hidden under his table, and since there is no price list anywhere, it means "black giveaway")))) indoor pool - also paid! children's trampoline for 10 days they cheated 1 time! in general, something like that !!! ! In the national cuisine, everyone was poisoned on the 3rd day (we are 3 adults). We don’t know the reasons, but they cook it sooo sharply, although when she took the order she made a note (not spicy)! but the kebab in Their restaurant is sooo delicious!
In general, the conclusion is this: for that kind of money you can find other options in Athos!