How the AjmanKempinski hotel ruined the holiday

Written: 23 september 2016
Travel time: 24 august — 4 september 2016
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 3.0
Food: 2.0
Amenities: 6.0
I decided to take the time to describe how the Kempinski Hotel ruined my vacation with a child. I'm not a picky person, everything that concerns me personally, but as far as my child is concerned, I'll just write the whole truth.
We checked into this hotel on August 24.2016, we checked in as soon as we arrived at 8 am, and if it had been otherwise, it would have been surprising, since the hotel was half empty. The receptionists dig like sleepy flies, draw up documents for half an hour - I have never seen such slow receptionists. With an almost empty hotel, they settled in rooms in a row, they could have done it at least through the room, given the lack of soundproofing. The rooms are gloomy, the floors are ceramic tiles, the air conditioners are old, noisy (when we were in the room, they always turned it off, but it cooled the room very weakly), sometimes something turns on in the air conditioner (and in the lamps too) and it is turned off makes unpleasant noises, to remove this noise, you need to turn the device on and off several times. The soundproofing in the rooms is disgusting, every evening I had to listen to how in the next room we talked on Skype for an hour and even the TV turned on quietly was audible. Cleaned the room badly, despite the 5 dirhams. left almost every day, all over the room and in the bathroom upon arrival and for several days there was someone's black hair. After dinner, the room was serviced at most a couple of times in ten days, but this is still 5 stars !!! . Leaving after dinner on the beach, they always hung a sign for service, but after 2-3 hours this sign still hung on the door, but as soon as you entered the room for 10 minutes, another sign immediately appeared with regret that it was not possible to clean the room. Televisions are antediluvian, but this is not my topic - I have not turned it on even once in 10 days. Apparently due to the small number of vacationers, the Hotel also decided to start repairs on the 6th floor: for two or three days there was such a stink of acetone, acrylic or something similar (considering the fact that there was a "second world" near the elevator to the entire height of the hotel - it stank at all floors, some more, some less). People living on the 6th floor even demanded a transfer to another floor.
I almost forgot: in the evening around 8 o'clock - apparently when the bulk of people begin to wash (although given that there were very few residents, what is the water pressure at the hotel populated? ), On the 7th floor, the water pressure was very weak .

On the issue of nutrition is a separate issue. The breakfast is very monotonous, for children there is nothing but oatmeal (even sausages are tasteless), there are few highchairs for children (apparently there are 3 pieces in total) and they are so old and dirty !!! ! Tables in the restaurant are apparently also washed rarely, all in circles from glasses. The restaurant staff is friendly and smiling, but I didn’t pay them for smiling, did I? Dinner for the first three days was a buffet - everything was tasteless, and nothing for children either, but still my child ate at least some fish (they don’t know how to cook salmon at all, dry as a sole). And if it were not for the next step of the hotel, I would never have started writing a review: on the fourth day we come, and for dinner a customized menu !!!!!!!!!!!!!! ! from five positions. It turns out that there were few visitors at the hotel and the hotel, at its discretion, decided to abandon the buffet????????????? ? After my child was left hungry (even the pasta was inedible, where did you see a hungry child refuse pasta? ), in the morning I arranged a delivery in a restaurant and for dinner my child had an individual order (not from the menu), and if at least it was further like this, otherwise it’s on the trail. day again, the child was served a half-baked piece of fish drenched in ketchup, despite the fact that I focused on the fact that neither ketchup nor tomato sauce was watered. I had to go to the reception and yell there. It turned out that not only Russians, but also Germans were swearing. And, oh Gods, they returned the buffet again and even made it tasty. True, it was delicious only once : (
Regarding the beach: the beach is large and huge, there are about a hundred umbrellas, you take as many towels as you want, but the beach is cleaned very badly. There are a lot of cigarette butts and skewers in the sand from the watermelon baskets ordered at the bar, the skewers hurt very painfully if you step on them. In the morning at 7 o'clock, a car rides (it rides) along the beach and allegedly removes the sand, but apart from the noise, there is no result. Another unpleasant moment: crows, whole flocks of crows fly along the beach and as soon as vacationers leave their sunbed with a bag, they fly into this place and start gouging things, delving into bags to find food, behind the next sunbed they gouged the trunks left on top of the trunks. It is necessary to hide bags under a towel, which is also an unpleasant moment. And crow-stained towels and personal items also do not honor a five-star hotel. In the evening, at low tide, there are a lot of crabs and crabs that are larger - they bite, especially if you sit with your child by the water and your hands in the sand. There are small slopes in the water at the bottom, if you step on it, it will unpleasantly gouge.
Conclusion: I will not recommend anyone with a child (and without) to go to this hotel.
Translated automatically from Russian. View original