Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
8.0
Cleanliness:
8.0
Food:
8.0
Amenities:
8.0
They rested as a couple.
The hotel is excellent. Very polite and educated locals.
The leadership of the country is just great, if they have achieved this.
But we were extremely unlucky in that we came through the tour operator Corel Travel.
On the cover of their brochure it says: "Your holiday is in good hands with us. " From this tour we realized: “It’s the other way around and even much worse. They only have our money in good hands! And it's all! "
I warn everyone who also comes to the UAE from Corel Travel in the UAE, be careful. See how and what we did. .
Our guide was Inga. At the meeting, upon arrival, with Inga they told her that they had come a second time because they knew in advance that there was a real opportunity to get to Abu Dhabi. We asked her to solve this and organize this trip for us.
It turned out right away that she knows less than us . . It was not she who told us, but we explained to her how this happens according to the rules of the UAE. She said she would figure it out. They gave her, just in case, two phones, and spouses, and mine.
Then they constantly reminded her of our request. In response, she constantly wrote: "I understand. " A week later, she writes: "It will cost $ 550. " We answer: “OK. Good. " In response, silence. Again and again we remind you of our request. And silence again. .
And so on until the very end of our trip!
And two days before departure, we accidentally find out that literally everyone in our hotel has already traveled to Abu Dhabi and is very pleased with the trip. It turns out that a young man appeared at the hotel with a third-party service for ordering excursions. He sits near the stairs, in the lobby of AJMAN HOTEL. By the way, such a trip costs 450 dollars, not 550. At the same time, everything is clearly scheduled. Today we pay, tomorrow the test for covid, the day after tomorrow the trip. And no problem!
Oh! ! Well, Inga! ! I wonder if Corel Travel knows how it actually works? ! Or is it their system of "service"?
At the first and only meeting, Inge was paid $170 for a trip to the MOL shopping center in Dubai.
The driver, apparently from India or Pakistan (car number 39343 L), pretended not to understand good English, even through an online translator. It is impossible to believe in this, since it has been verified thousands of times before.
The behavior of the driver from the first minute was some absolutely wild, literally some kind of hatred. It was read in every action. From the first minute we clearly felt it. We drove 2.5 hours through traffic jams, both there and back. He turned on the strongest blowing of the air conditioner, directed directly at us, at 18 degrees! And that's all, with terrible force it blew on us all the way! ! They asked me to do 22 degrees. For some reason, he made 26. We explain to him that we are asking, by no means, not 26, but 22 degrees. He pretends not to understand. But after 3-4 minutes, it returns the strongest airflow at 18 degrees, directed at us! And categorically refuses to raise the temperature and reduce the strongest airflow! He pretends not to understand "please, put twenty-two degrees on the air conditioner" (please put twenty-two degrees on the air conditioner). They included, among other things, a hundred times and an online translator. No way! Allegedly does not understand and that's it!
During a long trip, through endless traffic jams, he constantly (!! ) talked on the phone, while holding the steering wheel with only one left hand, even at a very high speed! At the same time, he repeatedly performed simply incredible tricks - at speed he clamped the steering wheel with his left elbow, while holding the phone with his left hand, and dialing the numbers of the phones he needed with his right hand. And all this at a good speed and in the dark!
Probably, what he spent hours discussing on the phone was much more important than our safety! I have never seen such "driving"! It was REALLY VERY DANGEROUS!!
After this trip, we both caught a cold. Really hurt for a few days! And this is during the holidays!
We are surprised by literally everything in the behavior of the guide Inga! It is also infinitely surprising, among other things, why she did not explain to us that such trips should not be made on weekdays! In order not to drive in a car through traffic jams for 5 hours, there and back. What's this? Incompetence? ! Or frankly disregard for customers?!
We told the tour guy about this amazing trip (sitting near the stairs at AJMAN HOTEL). He was very surprised. He asks: “They don’t have feedback ?! ” No, we say that Inga is not interested in this at all. It turned out at the same time that for this guy such a trip costs not 170, but 80 dollars, and such excesses simply cannot be. Because it takes into account the day of the trip, so that there are no traffic jams, and the attitude of the driver to customers, and the attitude to driving safety. He says they are very strict about it.
Back to the airport from the hotel, we booked and paid for an individual transfer.
The same driver arrived. And everything was repeated exactly! ! Again, the strongest airflow directed directly at us, 18 degrees. Again we ask 22 degrees. Again he deliberately puts 26. After 3 minutes, everything returns back, by 18 degrees. But this time we were taught by compatriots permanently living in the UAE how to deal with such people. We just opened the windows in the car near us. The driver immediately closed them. We reopened. He closed again. Then he began to actively and angrily swear, and in earnest. We explain that we are cold. But he stubbornly closes the windows. We keep opening them. And so many times! ! We really did not want to catch a cold and get sick a second time, on the day of departure, because of the openly hating attitude of the driver.
Well, service from Corel Travel! Simply amazing! After fifty trips abroad, we have something to compare. Pay attention, because literally everything that came from Corel Travel confidently draws on the concept of "disregard for customers and their safety. "
This impressed us so much that we and our loved ones decided FOREVER, henceforth, to refuse Corel Travel services.
But, literally five months ago, in the month of May this year, we were in the same hotel, but from another tour operator Royl Park, with exactly the same maximum package of services. And everything was just fine, and an individual transfer from the airport and to the airport, and the polite behavior of the drivers, and excursions, and explanations, and the responsiveness of the guide, and the safety of driving.
As it turns out, the tour operator can thoroughly ruin the rest of their customers! We will definitely never forget it. But we paid Corel Travel a lot of money for our tour!
The wonderful country of the UAE and the wonderful AJMAN HOTEL have nothing to do with it, of course, but the negative from the monstrous service from Corel Travel turned out to be so strong that we somehow got sick of going to the Emirates again. It is a pity, of course, that we never saw Abu Dhabi.
The hotel is excellent. Very polite and educated locals.
The leadership of the country is just great, if they have achieved this.
But we were extremely unlucky in that we came through the tour operator Corel Travel.
On the cover of their brochure it says: "Your holiday is in good hands with us. " From this tour we realized: “It’s the other way around and even much worse. They only have our money in good hands! And it's all! "
I warn everyone who also comes to the UAE from Corel Travel in the UAE, be careful. See how and what we did. .
Our guide was Inga. At the meeting, upon arrival, with Inga they told her that they had come a second time because they knew in advance that there was a real opportunity to get to Abu Dhabi. We asked her to solve this and organize this trip for us.
It turned out right away that she knows less than us . . It was not she who told us, but we explained to her how this happens according to the rules of the UAE. She said she would figure it out. They gave her, just in case, two phones, and spouses, and mine.
Then they constantly reminded her of our request. In response, she constantly wrote: "I understand. " A week later, she writes: "It will cost $ 550. " We answer: “OK. Good. " In response, silence. Again and again we remind you of our request. And silence again. .
And so on until the very end of our trip!
And two days before departure, we accidentally find out that literally everyone in our hotel has already traveled to Abu Dhabi and is very pleased with the trip. It turns out that a young man appeared at the hotel with a third-party service for ordering excursions. He sits near the stairs, in the lobby of AJMAN HOTEL. By the way, such a trip costs 450 dollars, not 550. At the same time, everything is clearly scheduled. Today we pay, tomorrow the test for covid, the day after tomorrow the trip. And no problem!
Oh! ! Well, Inga! ! I wonder if Corel Travel knows how it actually works? ! Or is it their system of "service"?
At the first and only meeting, Inge was paid $170 for a trip to the MOL shopping center in Dubai.
The driver, apparently from India or Pakistan (car number 39343 L), pretended not to understand good English, even through an online translator. It is impossible to believe in this, since it has been verified thousands of times before.
The behavior of the driver from the first minute was some absolutely wild, literally some kind of hatred. It was read in every action. From the first minute we clearly felt it. We drove 2.5 hours through traffic jams, both there and back. He turned on the strongest blowing of the air conditioner, directed directly at us, at 18 degrees! And that's all, with terrible force it blew on us all the way! ! They asked me to do 22 degrees. For some reason, he made 26. We explain to him that we are asking, by no means, not 26, but 22 degrees. He pretends not to understand. But after 3-4 minutes, it returns the strongest airflow at 18 degrees, directed at us! And categorically refuses to raise the temperature and reduce the strongest airflow! He pretends not to understand "please, put twenty-two degrees on the air conditioner" (please put twenty-two degrees on the air conditioner). They included, among other things, a hundred times and an online translator. No way! Allegedly does not understand and that's it!
During a long trip, through endless traffic jams, he constantly (!! ) talked on the phone, while holding the steering wheel with only one left hand, even at a very high speed! At the same time, he repeatedly performed simply incredible tricks - at speed he clamped the steering wheel with his left elbow, while holding the phone with his left hand, and dialing the numbers of the phones he needed with his right hand. And all this at a good speed and in the dark!
Probably, what he spent hours discussing on the phone was much more important than our safety! I have never seen such "driving"! It was REALLY VERY DANGEROUS!!
After this trip, we both caught a cold. Really hurt for a few days! And this is during the holidays!
We are surprised by literally everything in the behavior of the guide Inga! It is also infinitely surprising, among other things, why she did not explain to us that such trips should not be made on weekdays! In order not to drive in a car through traffic jams for 5 hours, there and back. What's this? Incompetence? ! Or frankly disregard for customers?!
We told the tour guy about this amazing trip (sitting near the stairs at AJMAN HOTEL). He was very surprised. He asks: “They don’t have feedback ?! ” No, we say that Inga is not interested in this at all. It turned out at the same time that for this guy such a trip costs not 170, but 80 dollars, and such excesses simply cannot be. Because it takes into account the day of the trip, so that there are no traffic jams, and the attitude of the driver to customers, and the attitude to driving safety. He says they are very strict about it.
Back to the airport from the hotel, we booked and paid for an individual transfer.
The same driver arrived. And everything was repeated exactly! ! Again, the strongest airflow directed directly at us, 18 degrees. Again we ask 22 degrees. Again he deliberately puts 26. After 3 minutes, everything returns back, by 18 degrees. But this time we were taught by compatriots permanently living in the UAE how to deal with such people. We just opened the windows in the car near us. The driver immediately closed them. We reopened. He closed again. Then he began to actively and angrily swear, and in earnest. We explain that we are cold. But he stubbornly closes the windows. We keep opening them. And so many times! ! We really did not want to catch a cold and get sick a second time, on the day of departure, because of the openly hating attitude of the driver.
Well, service from Corel Travel! Simply amazing! After fifty trips abroad, we have something to compare. Pay attention, because literally everything that came from Corel Travel confidently draws on the concept of "disregard for customers and their safety. "
This impressed us so much that we and our loved ones decided FOREVER, henceforth, to refuse Corel Travel services.
But, literally five months ago, in the month of May this year, we were in the same hotel, but from another tour operator Royl Park, with exactly the same maximum package of services. And everything was just fine, and an individual transfer from the airport and to the airport, and the polite behavior of the drivers, and excursions, and explanations, and the responsiveness of the guide, and the safety of driving.
As it turns out, the tour operator can thoroughly ruin the rest of their customers! We will definitely never forget it. But we paid Corel Travel a lot of money for our tour!
The wonderful country of the UAE and the wonderful AJMAN HOTEL have nothing to do with it, of course, but the negative from the monstrous service from Corel Travel turned out to be so strong that we somehow got sick of going to the Emirates again. It is a pity, of course, that we never saw Abu Dhabi.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Rest is good if you didn't come through Coral Travel
- Great hotel!
- How the AjmanKempinski hotel ruined the holiday
- Overall good, but there are important remarks
- The hotel is great, but a bit dated
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