Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
10.0
Cleanliness:
10.0
Food:
10.0
Amenities:
10.0
The hotel, like the entire Rixos chain, is good, but there is one thing !!! ( we rested in Rixos palm Dubai from June 20 to June 27.2017, 2 families, rooms 1137 and 1138 ! ! On June 26, everyone was shocked !! ! The hotel has hospitality this is the guest relations manager, Turkish Silvia, if I didn’t make a mistake with the letter in the name (for earlier, I’m sorry)))! This manager is incompetent, she needs to work as a warden in a prison! Because of this person, I shed 20 minutes of my tears! When she grabbed my hands, chasing me and screaming indignation that I put away cosmetics, consumables that the hotel provides me personally in the room and for which I paid a lot of money !! ! And poked me photos from my number!!! ! In my absence, she opened our closet and photographed my underwear and my child in bags where there were Rixos cosmetic consumables that I did not use and decided to keep them for myself since they were paid for by me. . . I had a stupor! She told me why I keep this makeup? I asked accordingly to me to return? After all, she is supposed to me like everyone else and I put her in the bathroom every day !!!! ! What was the question???? ((((((I have a question!!! ! What right does the guest relations manager have to threaten the hotel security to take pictures of my dirty panties and poke me in the hotel lobby? Humiliate me? Shout? Gesticulate with hands in front of my face? And my human dignity is oppressed in public? It sent me an apology to my room and a plate of fruit in the evening)))) it killed me even more!! ! I won’t go to this hotel anymore because of this incident!! ! We paid 1020000 UAH for a week and I was humiliated and trampled as a homeless woman (horror If someone from the hotel management is interested in the video of this ongoing horror, I’ll remind you it happened on June 26 until about 11 o’clock in the afternoon in the lobby.
Translated automatically from Russian. View original
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