Unforgettable vacation spoiled by the chief manager of the hotel named Iri

Written: 10 january 2012
Travel time: 25 december 2011 — 3 january 2012
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 7.0
Food: 4.0
Amenities: 7.0
26.12. 2011. we arrived at Dubai airport, we were met by representatives of the host ROYALPARKTOURISMSERVICES and offered to wait ...
Only 8 people went to the GOLDENTULIPRESORT hotel. , in full force, the group was waiting for the transfer for 2.5 hours.
We arrived at the hotel around 10:00 and were told that there would be no breakfast. If you want to have breakfast, you have to pay!
Breakfast paid for 25 USD. e. per person In Ukraine, we were informed that from 26.12. by 2.01. We have breakfast and dinner included.

31.12. 2011. Aida, a tour guide from ROYALPARKTOURISMSERVICES, arrived at the hotel and introduced her to the conditions and customs of this country. In a conversation, she said that drinking is not allowed here, but carefully “from under the table” - YOU CAN!
On New Year's Eve, none of the staff or management approached us and made comments, we drank our alcohol. drinks "from under the table" on the recommendation of Aida, like everyone else.

On the day of departure 2.01. 2012 at 22.00 we were fined for a New Year's drink in the amount of 15u. e. per person , 2 days after the celebration. I think this is not correct, because
at this point we planned to use this amount of money for gifts to relatives.
In the information booklet and in the letter that we received from ROYALPARKTOURISMSERVICES, it was indicated at the bottom that you can call you for all questions, and phone numbers are indicated, but the tariff for these calls was not indicated. Aida said that if we send her a message on her mobile phone, then she calls us back to the hotel.
On the day of departure 2.01. 2012 at 22.00 we were shown a printout for negotiations with Aida and Anna in the amount of 95 USD. e. , because neither Aida nor Anna called us back and did not inform us about the billing of calls.

According to the terms of the tour, we must have a buffet every day (breakfast / dinner).
1.01. 2012 and 2.01. In 2012, there was no buffet, two days in a row they ate the same thing for dinner - french fries and salads seasoned with vinegar!
For two days in a row, normal, healthy food was missing.
In general, the impression of the hotel is disgusting, and the rest and sightseeing tour in Dubai will be remembered for a lifetime!
Translated automatically from Russian. View original