United Arab Emirates, Al Hamra Village Golf and Beach Resort 4*

Written: 26 october 2017
Travel time: 9 — 22 october 2017
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 4.0
Cleanliness: 3.0
Food: 3.0
Amenities: 7.0
1. The battle for sun loungers was constantly straining. They took off the "hats" from 15 fungi, their coating progressed extremely slowly. Under the covered mushrooms, there were 4 loungers for two families. But there is only one shadow. As a result, permanent neighborhood. First time encountered this.
2. The food was not impressive. Coffee or tea could not wait. Moreover, one arranges mugs, the other pours coffee, tea. And the two are not connected in any way. In summary, catch call to get a mug, then catch call to get a drink.
3. Room cleaning. They constantly forgot to put something in. Or a towel, or toilet paper, or coffee, or gel. And everything had to be asked. Some hotel guide Svetlana explained that this is the policy of the hotel - ask and get. It was sad.

4. In the United Arab Emirates, in Ras Al Khaimah, there is garbage on the street, several bottles were broken at the hotel, on the second day they picked up large fragments, put them in a pile next to it. They lay for a week, I think they still lie.
5. Washed towels in the rooms and on the beach, some with holes.
Pros:
1. Excellent sea.
2. Nice beach.
For those who are not annoyed by the constant struggle, including with the guide, it is quite a good rest.
But something needs to be done about the guide, unless it's company policy. I'll tell you more: for the first time we were dissatisfied with the work of hotel guides Natalie Tours. A certain Svetlana, who did not appear at the meeting due to the fact that she would suddenly have a day off on Tuesdays. As a result of waiting for the guide, it was difficult to find out from non-Russian-speaking staff that the meeting would take place an hour later in the lobby of another hotel. Another guide, Irina, apologized for the overlay and held a meeting, helped with changing the room (we arrived at night, settled in a room without a balcony, although, when buying, we agreed with the operator about the presence of a balcony). Irina helped, with the fight we got the right number. The show continued with Svetlana - she answered all questions about the hotel that she had nothing to do with this, and we should sort it out at the reception ourselves. Also, with us, a woman who was not given information about the return transfer was sent to the reception. In general, I have never seen a person so indifferent to his work, so skillfully brushing aside any questions. Then the main question - why are you here?
Translated automatically from Russian. View original