Хороший отель, но мы имели много неприятностей Nice hotel but we had a lot of trouble

We stayed in this hotel for 10 days in April. And I don’t know how we deserved this, but slovenliness rained down on our heads, as if from a cornucopia.
It began with the fact that on the third day of rest, a package with things disappeared from the room. We turned to the guest relay, the manager Ahmed tried to convince us that we ourselves put these things somewhere and forgot, and tried to break into our room to look for them. Well, it's like that. They flatly refused to show us the video from the cameras. They promised to contact me the next day. Silence. In the evening, we ourselves went to look for him, and he, nevertheless, admitted that the cleaner really threw the bag away, deciding that it was garbage. How could a bag of T-shirts and shorts be mistaken for garbage? It was very disappointing, because there were also new things. But the amount of discarded things, all the same, was reimbursed, albeit partially.
Another misfortune overtook us on the 5th day of our stay. Our family, almost at full strength, got poisoned at the hotel, presumably with hot dogs, at dinner. The child vomited 7 times + diarrhea. And adults too. They called an ambulance. We contacted the insurance company, which sent a doctor and we were prescribed medicine, which we took for another three days. Has anyone apologized or taken action? Naturally not.

The hotel also provides a 17-seat bus that takes you to take PCR. But, if you want to get into it, you need to sign up, apparently, immediately upon arrival, since it is full. It takes 20 minutes by taxi, it costs $ 35 in both directions. The guide warned that in the morning there were a lot of people in the hospital. We went around 6 pm, there was no one at all, we were lucky.
As far as maintenance goes, turn off the lights. Waiting for drinks is not an easy task for breakfast, lunch and dinner. But! ! If you were served once, do not expect that they will approach you again, calling, waving is useless, even dragging by the hand. There is only one effective means - tips. And again but! If you once left a tip, you need to leave them regularly, and as soon as you arrived, otherwise, the waiter is “offended” and ignores even harder, the food is mostly monotonous, but we were not hungry. But the distribution of food is of course, if you ask for rice or pasta, then you will be piled so much that it will fall out of the plate, you need to stop. And the meat, well, as each piece is torn from the heart. More queues at lunch, for some reason, the biggest. It is better to go by one and go to the far room. The food is the same, but it is calm there, there is no hype and movement such as at the entrance.
Sunbeds on the beach are also a separate issue. I got up at 6 am and went to take a sunbed, but (! ) the first line was already taken. A couple of times I got up earlier, the result is the same. Well, after 8 you may find a free sunbed, but not an umbrella. Therefore, I advise you to run at 6 am.
It may seem that they were looking for the negative, but, in fact, it was the negative that was looking for us, in general, everything is fine and we do not despair. Due to the corona and restrictions, we could not escape to the sea for a very long time, so we enjoyed every minute, no matter what.
May I recommend this hotel?
50/50.
A lot of troubles happened to us, but this does not mean that this can happen to everyone.
Well, the service is also hard to judge. I was not in this hotel before the pandemic, and now it is quite difficult to adequately assess the situation with the distribution of drinks and food.
Therefore, if you are satisfied with the price / quality, then go ahead, the sea is the sea))