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Author:
Date of purchase: 31 may 2014 Written: 02 september 2014 |
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Travel agency: Поехали с нами (Kyiv) Service type: пакетный тур |
I strongly recommend against dealing with this agency.
My situation:
emphasizing how important it is for me to get a multiple-entry visa to the Czech Republic (with my visa history there were great chances for this), I bought the tour. At the same time, the agency manager assured that a personal interview is not required for the cartoon. The next day, after paying for the tour, I called the Czech consulate to find out the conditions for obtaining such a visa - I was told that a personal interview was required for this. Moreover, if the travel agency at the same time makes a note that the tourist wants a cartoon, but does not write him down for an interview, then the documents of such a tourist simply will not be accepted ....
My paperwork has been accepted...
What does this mean? That they deliberately deceived me - before leaving for the advertiser, the manager wanted to quickly and easily get me a tour, but in the end, when I, of course, get a one-time visa, say - oops, well, we can’t guarantee anything.
As a result - money spent, a useless trip (one of the goals of which was to obtain a multiple-entry visa) and damaged nerves.
Naturally, no one offered us discounts / compensation.
The director of the agency was aware of all this - and nothing. Upon arrival, no one even called us, did not even apologize. I suspect that "not to stand on ceremony with clients" directors themselves train their managers - ours was probably praised
vile collective
I came across this travel agency when I was about to go on holiday to Turkey. We came to the office, we think we’ll talk now, they’ll tell us everything ... As soon as we sat down, we decided to tell how we see our vacation, what they would advise us .. and then the phrase of this Dmitry: “You sit for a while, I’ll finish the contract” . Well, we think okay. Let's wait 5 minutes. We sat for 20 minutes, leafing through magazines and booklets. And he’s still sitting in his computer and it’s as if we don’t exist at all. Then he began to move, something to click there, to pick up. In general, no attention, no communication skills, no initiative, no interest in clients. This annoyed me very much and I understood that he did not need clients. She turned around and left.
So think 100 times before you waste your precious time.
Я столкнулась с этим туристическим агентством, когда собиралась поехать отдыхать в Турцию. Мы пришли в офис, думаем, сейчас пообщаемся,нам всё расскажут... Как только сели, решили рассказать, как мы видим свой отдых, что нам посоветуют.. и тут фраза этого ж Дмитрия:"Вы пока посидите, я договор допишу". Ну думаем, ладно. 5 минут подождем. Минут 20 сидели, листали журналы, буклеты. А он всё сидит в своем компе и как будто нас вообще нету. Потом уже начал шевелиться, что то там клацать, подбирать. Вобщем, внимания никакого, никакой коммуникабельности, инициативы, никакого интереса к клиентам. Меня это очень раздражало и я так поняла, что ему клиенты не нужны. Развернулась, и ушла.
Так что 100 раз подумайте, прежде чем тратить свое драгоценное время.