|
Author:
Date of purchase: 03 september 2012 Written: 26 december 2012 |
|
Travel agency: Престиж Тур (Kyiv) Service type: другие услуги |
Fraud scheme: there is an application for an advertising tour to the country of interest at a rather expensive price, but compared to other firms, it is $200 lower in price. You submit an application, within one day you receive confirmation, you are offered to pay the entire amount (within three days) to Nina Asikova’s personal card at Raiffeisenbank (tax evasion), your agreement with them is lost somewhere on the Internet (you are told that mail didn’t come, the computer freezes, a virus or something else that the scammers come up with) all this three months before the departure date, then there is only one office phone for all your questions and it seems that Nina Asikova is the only and terribly busy employee of this mysterious company . Since as soon as she picks up the phone and almost always she is so busy that for several days she cannot give you a minute of her precious time, while no one will carry the group, neither the air carrier, nor the trip program she knows, but three days before departure when you are on your suitcases, then we read carefully, neither she calls you, but you call her and suddenly, as if remembering, she informs that the tour will not take place (there are a million reasons, and all are sad) and offers to reschedule you to another time of the month in another three to the same country, while giving you your mobile with an error in one digit! Yes, of course, when you are outraged by the past, after some time you may be refunded in several amounts (it all depends on perseverance and supervisory authorities), we will keep silent about the hassle and the impression of the "trip". Now make a simple miscalculation by confirming (the group in the application is 10-14 people) actually confirmed it to 50 people, each replenished the card of citizen Asikova for, say, $2,000 for three months. After lying this money in the bank for three months, they will bring a tidy percentage to the hostess. In this situation, tourists are not at all interested. And there are no complaints to the prosecutor's office and the tax office, BECAUSE IT LIKE ALL THEIR !!!!!
Then make your own decision. You won’t have an agreement with her signature, no money was received by the company, you don’t know who is traveling with you, tickets were not booked for you, and only law enforcement agencies can check whether the tour was prepared at all.
It seems that the money was returned, but what a residue?!! We work in the same business!
P.s. Your colleague lived and went through the entire procedure from September to December regarding a trip to the maldives. I didn’t think that I would write, but when I saw 27 promotional offers from the tour, I thought about it. By the way, for information, pay attention to the number of promotional tours from the prestige tour now available on the Ittour website. Com. 50 promotional offers 27 belong to the prestige.
Dear yuriytkach, hello! Firstly, we would like to thank you for finding your free time and writing a review in which you left your impressions and wishes about the services provided to you. We want to assure you that all claims related to the quality of our guests' rest are not ignored and will certainly be considered. Regarding the disadvantages you described, I would like to leave the following comments:
• The work of the transport department is fundamental to quality rest, which is why we pay special attention to its work. All group transfers are made on buses (16-83 seats). All routes are worked out as efficiently as possible so that there is no extra time spent. It is for this reason that each central bus "unloads" additional transport. The longest transfer is 2.5 hours when guests travel from the airport to the most remote hotels in the Ouranoupoli region. In any case, we apologize to you if the provided transfer was not very convenient for you.
• All excursion routes organized by our company have been perfected over the years. Believe me, they are all designed in such a way that the program is as saturated as possible. The company employs licensed guides, whose story is by no means poor or incomplete. Indeed, during the program they often talk about the life of modern Greece, its problems and searches, but it is these questions that tourists most often ask. Let me assure you that this additional information does not affect the main story in any way. Stop for lunch at the most convenient (and not the most expensive) place. The restaurant is selected one that is on the route, can quickly and efficiently serve a large group and meets quality standards. On average, the cost of lunch in such establishments is 10-15 euros per adult (according to European standards, quite an acceptable price).
• All complaints about the work of our representatives in the hotel are considered first. You can leave a message on our official website, in which you write in detail the problems that have arisen with the representative of the company in the hotel. After an internal investigation, you will be informed of the result.
• During flight delays, the company tries to keep guests at the hotel as long as possible. Agree, being on the territory of the hotel and using its infrastructure is much more convenient than being at the airport for an indefinite time.
We are sorry that your holiday did not go exactly as you expected. Once again we want to thank you for your feedback, because your comments and comments help us solve existing problems and raise the level of service and services.
Sincerely yours,
Lydia Paraskevopoulou
Head of Quality Control Department
Уважаемый yuriytkach, здравствуйте! Во-первых, хотим Вас поблагодарить, что Вы нашли свободное время и написали отзыв, в котором оставили Ваши впечатления и пожелания по поводу оказанных Вам услуг. Хотим Вас заверить, что все претензии, имеющие отношение к качеству отдыха наших гостей не остаются без внимания и непременно рассматриваются. По поводу описанных Вами минусов хотелось-бы оставить следующие комментарии:
• Работа транспортного отдела – это основополагающая качественного отдыха, именно поэтому к его работе у нас повышенное внимание. Все групповые трансферы производятся на автобусах (16-83 места). Все маршруты прорабатываются максимально эффективно, чтобы не было лишних временных затрат. Именно по этой причине каждый центральный автобус «разгружает» дополнительный транспорт. Максимально длинный трансфер занимает 2,5 часа, когда гости из аэропорта едут в самые отдаленные отели региона Урануполи. В любом случае приносим Вам наши извинения, если предоставленный трансфер был для Вас не очень удобен.
• Все экскурсионные маршруты, которые организует наша компания отточены с годами. Поверьте, все они составлены таким образом, чтобы программа была максимально насыщена. В компании работают лицензированные экскурсоводы, рассказ которых никак нельзя назвать бедным или неполным. Действительно, в ходе программы часто рассказывают о жизни современной Греции, ее проблем и исканий, но именно эти вопросы чаще всего и задают туристы. Позвольте заверить Вас, что эта дополнительная информация ни коим образом не влияет на основной рассказ. Остановка на обед организуется в самом удобном (а не самом дорогом месте). Ресторан подбирается такой, который находится на пути следования, может быстро и качественно обслужить большую группу и отвечает стандартам качества. В среднем стоимость обеда в таких заведениях равна 10-15 евро на взрослого человека (по европейским стандартам вполне приемлемая цена).
• Все претензии к работе наших представителей в отеле рассматриваются в первую очередь. Вы можете оставить сообщение на нашем официальном сайте, в котором подробно пишете проблемы, возникшие с представителем компании в отеле. После проведения внутреннего расследования, Вам обязательно сообщат о результате.
• Во время задержек рейсов компания старается максимально долго оставить гостей в отеле. Согласитесь, находиться на территории отеля и пользоваться его инфраструктурой намного удобнее, нежели неопределенное время находится в аэропорту.
Мы сожалеем, что Ваш отдых прошел не совсем так, как Вы ожидали. Еще раз хотим поблагодарить Вас за отзыв, ведь Ваши комментарии и замечания помогают нам решить существующие проблемы и поднять уровень сервиса и услуг.
Искренне Ваша,
Лидия Параскевопулу
Руководитель отдела Контроля качества
Transfer is too slow, I'm dying =)))))))))
Трансфер - слишком медленный, я умираю =))))))))
This year we are a little alarmed by the delay in visas, we have been in obscurity for a month now. Last year we received a visa in 10 days.
В этом году немного встревожены задержкой виз,вот уже месяц в безвестности.В прошлом году визу получили за 10 дней.