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Travel agency review Сакумс (Kyiv)

'Wonderful' group leader Oksana

Author:
Date of purchase: 01 march 2013
Written: 30 march 2013
2.0
Travel agency: Сакумс (Kyiv)
Service type: экскурсионный тур

03/24/2013 we went on the tour "Romance of Italy". I will not go into details of the weather conditions, but this is not the worst that awaited us. The tour was interrupted for a day, but this did not stop our guide, who decided to rest in Budapest the next day until 12:00 (This time could be spent on a walking tour of the great city, or buying children in thermal springs, etc.) As it turned out, the hotel number is much more interesting. Although the tour of Budapest was paid .... On the second day we went to the wonderful city of Vienna. And then there was a surprise from the guide .... minor children were told that their walk should continue until 01:00. Since, in Vienna, all institutions close at 12:00, the children had to walk on the street in terrible weather. The guide did not care at all, she calmly rested in one of the nightclubs. And that's not all ..... We managed to experience a lot of "pleasant" things on the tour. dear Oksana!! We wish you this romance for the future!!! And henceforth, dear management, before sending a guide, check his qualifications and communication skills with people)))




Comments (3) leave a comment
аватар Barcelo_tiransharm
Barcelo_tiransharm

Dear Guest,
Thank you for your feedback. We are very sorry that your experience at our hotel was not what we strive for. We make every effort to make every guest feel welcome and attended to.
We would like to note that we never force guests to incur additional expenses. The option of sea view rooms does come at an additional cost and all prices are based on our official price list. If there were any misunderstandings during your check-in process, we apologize.
The hotel's standard check-in time is 14:00, and if guests arrive earlier, we try our best to provide a room as quickly as possible. Regarding communication at the reception and in the restaurant, we pay great attention to the politeness and professionalism of our employees. We will look into your comments and take action if necessary.
Regarding sun loungers on the beach, we strictly monitor order and equal opportunities for all guests. If a mistake was made, we are sincerely sorry.
We would be grateful if you contact us directly to discuss your situation in more detail. Your opinion is important to us, and we are ready to do everything possible to improve your experience at our hotel.

Sincerely,

Hotel Management

Sun, 29 Dec 2024, 18:07
аватар