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Travel agency review Сакумс (Kyiv)

Sacums, Negative review. Hotel Perunika.

Author:
Date of purchase: 25 june 2013
Written: 15 july 2013
1.0
Travel agency: Сакумс (Kyiv)
Service type: отель

Despite the fact that there are positive reviews, but I can’t help but leave my negative review about the Sakums tour operator. I want to note that the level of services provided by this company is not as high as they say. Recently, I used the services of this tour operator, being confident in the promotion of this company, but alas .... they did not justify it. Briefly describe: 1) boorish attitude towards the client on the part of the manager. 2) Provision of not a comfortable bus 3) Food at a low level. 4) Thanks to the escort back to Kyiv (unfortunately, I don’t know their last names), the children came home sick, the temperature in the bus at night was 15 degrees. As a result, the children came home with a fever and a sore throat. The most offensive thing is that we, parents, convey the most intimate, these are our children, we pay a lot of money for the improvement of our children, and the SACUMS tour operator did not justify our hopes .....




Comments (3) leave a comment
аватар elena_lyach
elena_lyach

I, the head of the group Elena Stepanovna Lyakh, tourists who rested from June 17, 2013 to June 30, 2013 on Golden Sands in the Perunika Hotel. I liked everything very much - the hotel, the hotel rooms, the food - excellent (varied, every day the menu included both fish and meat, a lot of fruits, all kinds of salads, side dishes, seafood. And most importantly - everything is in unlimited quantities. Fruits are in abundance. I didn’t even think about going to the market for food - there was enough of everything. Every day they were treated to ice cream and various drinks, for adults - wine. The staff is polite, friendly. The hotel and the hotel area are clean. Close to the sea. ALL MY TOURISTS FOR THE NEXT YEAR We go ONLY TO PERUNIKA Special thanks to the manager of the company "Sakums" Semenovich Tatyana for her warm attitude towards all tourists, professional attitude to work, for her beauty and blue eyes :) Go to PERUNIKA! I ADVISE! Have a great rest!

Tue, 16 Jul 2013, 19:16
аватар Taras.Kuziv
Taras.Kuziv

Hello dear tourist! If I understood correctly from your review, you are the parents of children aged 16-17 who went on tour without you. Your description of this tour is a little superficial, but the thesis you presented forced me to write this answer, although I personally do not deal with the direction of Bulgaria.

1) Rudeness in our team (regardless of a client or a colleague) is the strictest TABOO. Rudeness is contrary to the credo of our company, and therefore people prone to conflicts do not take root in our team. However, if our manager receives a boorish attitude in his address, on the phone or right in the office, he has every right to defend himself.

2) In the race you are writing about, the group was very pleased with the bus, drivers, moreover, the tourists left their gratitude to the carrier company (Bulgarian transport company "Perota") in writing. The road in each direction took 24 hours, clearly on schedule. I dare to suggest that you will be much more comfortable flying by plane, I recommend that you fly by plane on your next trips to the sea.
3) Tourists VERY praised and continue to praise the food in Perunik from year to year, the menu in Perunik even exceeds the declared 3 * +, but they don’t argue about tastes.

4) The air conditioning system in the bus is one for the entire bus. The average air temperature in the cabin and day and night during the operation of the air conditioner is 22 degrees Celsius. At night, the air in the bus only seems cooler, due to the fact that the body of a sleeping person does not produce heat. In order not to freeze, people cover themselves with a blanket at night, in the bus, as a rule, with a blanket.

Separately, we apologize for the fact that in the first two days there was inconvenience with the settlement (some children had bunk beds in the room, I don’t know if your children were in such a room, since not everyone had it), but after two days everyone was settled in normal rooms and the whole group was given ALL INCLUSIVE meals three times a day (For children without alcohol).

Thanks for your feedback. I wish you comfortable and pleasant travels!

Best regards, European bus tour manager, Taras Kuziv

Tue, 16 Jul 2013, 19:54
аватар Poterpevshye
Poterpevshye

This Elena Lyakh scams people for money, offers cheap tours, takes money and takes no one anywhere. Already involved with law enforcement

Mon, 08 Aug 2016, 15:09
аватар