Author:
Date of purchase: 04 october 2013 Written: 06 november 2013 |
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Travel agency: Сакумс (Kyiv) Service type: экскурсионный тур |
Tour operator "Sakums" is an extremely unscrupulous company. Firstly, they arbitrarily changed the tour and informed about it two days before departure, when it was already impossible to refuse the trip. Secondly, they took money for traveling in a compartment in both directions, but in fact, they flew back in a reserved seat, not only at the full cost of the ticket, but also at the price of a ticket in the compartment (no one even twitched to return the difference). Thirdly, the tour was held under the slogan "See Europe from the bus window", since the transfers took up much more space than the rest of life. About the settlement of children at one in the morning in a hotel is a separate story, since for three hours they were looking for payment for accommodation on the site. Dasha (I don’t know the last name for soot) the manager or accompanying person from the company is just a person who is not very competent in his business. Our friends also sent the child on a similar tour for the autumn holidays from the same company - so not even all the promised excursions were held there. In general, the conclusion - if you want to spoil your mood even before the trip - contact the tour operators "Sakums" and their destination managers and the accompanying person are guaranteed to do it perfectly.
And about the fact that I had to contact you to find out which tour the child is going to, then a logical question arises - why do we need your destination managers if we ourselves have to find out everything?
А по поводу что я должна была связаться с вами, чтобы узнать в какой тур едет ребенок, то возникает закономерные вопрос - зачем тогда нужны ваши менеджеры направлений, если мы сами все должны выяснять?
But we didn’t see a cash receipt or a cash book, just like railway tickets (although we asked to provide these documents), and your managers provided an agreement with the company without a seal.
А ни кассового чека, ни кассовой книги мы в глаза не видели, точно также как и железнодорожных билетов ( хотя просили предоставить эти документы), а договор с фирмой ваши менеджеры предоставили без печати.
And if the accompanying Daria with 5 years of experience, then she had to warn parents or teachers about the features of the excursion to the castle. And the accommodation in the hotel was in no way connected with the intensity of the trip, since people waited 3 hours until they found the payment on the site, the children fell asleep on the go. Personally, my child sent a settlement message at 1:51 am. And this is if we take into account that the children arrived in Uzhgorod at 6.52 am, at 11 pm they were already on the territory of Slovakia and had been traveling for a long time (according to the leader). And the explanations of your employees at the station before leaving belonged to the category - when you speak, the impression is that you are delirious. And please decide when your company changed the tour, and especially when you didn’t have a group, because according to everyone who went on the changed tour, they were simply confronted with the fact of changing the tour and your employees are somewhat confused with the dates. I don’t even want to receive your answer, it’s unpleasant.
А если сопровождающая Дарья с 5-ти летним опытом работы, то она должна была предупредить родителей или преподавателей о особенностях экскурсии в замок. А поселение в гостиницу никак не было связано с насыщенностью поездки, так как люди ждали 3 часа пока найдут проплату на сайте, дети засыпали на ходу. Лично мой ребенок отправил сообщение о поселении 1 час 51 минуту ночи. И это если учесть, что дети приехали в Ужгород 6.52 утра, в 11 часов дня они уже были на территории Словакии и ехали уже давно( по словам руководителя). И объяснения ваших сотрудников на вокзале перед отъездом относились к категории - когда вы говорите, впечатление такое, что вы бредите. И определитесь, пожалуйста, когда ваша фирма поменяла тур, а особенно когда у вас не набралась группа, потому что по словам всем, кто с ездил в измененный тур их просто поставили перед фактом о замене тура и сотрудники ваши несколько путаются с датами. Ответ ваш даже не хочу получать, неприятно.
Good afternoon W. Tatyana.
Reading all your comments, only one question arises:
Why do you, an educated and educated woman who has great joy in life, have a daughter; which has the opportunity to show the world to the child, so much aggression and anger?!
It was a rhetorical question!
Sincerely yours, Director Pritolyuk Zh.F.
Добрый день, Ув. Татьяна.
Читая все Ваши комментарии, возникает только один вопрос:
Почему у Вас, образованной и воспитанной женщины, которая имеет большую радость в жизни - дочь; которая имеет возможность показать для ребенка мир, столько агрессии и злости?!
Это был риторический вопрос!
С уважением, директор Притолюк Ж.Ф.
But even to a rhetorical question, I will personally give you, the director, an answer: aggression and anger are caused by the services of your company.
Но даже и на риторический вопрос я Вам, директору лично дам ответ : агрессия и злость вызваны услугами Вашей фирмы.