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Author:
Date of purchase: 19 july 2021 Written: 24 august 2021 |
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Travel agency: Сеть агентств TUI (Kyiv) Service type: пакетный тур |
We love Hurghada many times, we rested, enjoyed the sea, the sun, and a large company decided to visit the TIA hotel. And it was not a hotel, but a cave. We went for 11 days and WE DID NOT SEE our operator, who should accompany us throughout the rest of TUI. We were offered to find it ourselves - is this a joke? When did tourists look for a tour operator? No, this is not a joke - this is a disgrace ....
The hotel itself has a worthy title of five stars, but three stars for it would be super bust, I'm attaching a photo.
There were 20 of us and almost every family of 4 people, but TIA only has double rooms in the Aquapark area and the main part of the hotel. They refused to accommodate us in our Aquapark rooms and began to extort money for double rooms in the main building. We explain that there are four people in our family. The chief administrator answered us not like living in a double goodbye. But we paid for four? The admin said your problems, dialed the representative of Tui, he was frostbitten from us. Great service. We have children and we had to re-pay for our rooms, the question is have we already bought them? The admin replied that it's okay, you still need to pay extra. And we were still not given a room for four. We were given one extra bed in a two-bed room, but they didn’t give an extra set of bedding, it’s terrible! We asked at the reception, we asked for Nadezhda hospitality, but we were not given bedding. Cocktails are given by the piece, to our question we have All? Nadezhda passed her verdict, we have a five-star economy class hotel - this is something new !!! Where is this indicated, maybe this is a secret from Nadezhda? Horror!
Food is sorely lacking. Nobody needs boiled eggs that are in all hotels, here they are worth their weight in gold. People on the beach in the lobby now and then say where we arrived, no food, no bed, no water. But Nadezhda shouts to everyone that this is an economical hotel, why is this information known only to Nadezhda? The meat is all rubber - it is not possible to eat, but here Nadezhda was not at a loss and told all the vacationers to eat the chicken, it is soft, do not take other meat. Generally a great solution to the problem
Tui, TIA is a disgrace! They didn’t give people bedding, even Nadezhda was already in shock, but they didn’t give bedding, terrible horror! I ask for an explanation of where we were. After all, what kind of secrets Nadezhda keeps with the main administrator, they have meetings every day in the lobby, and let vacationers like camels sleep where they want.
When leaving the hotel, it was generally a shock, we were shone through the luggage and told the vacationers to open their suitcases, people had nothing but personal belongings. What right does the hotel have to rummage through the suitcases of vacationers? I imagine what they are doing when we were not in the room, running around in our dresses? This is not five, not five stars at all, so that Nadezhda does not wet herself with her lover admin.
My opinion is based on the opinions of my friends and people whom I met during the trip. As for me, the main problem is that people come to the travel agency, they say - "I want to go to Paris!". You are given a tour with the word "Paris", you pay 200 euros and do not even ask questions, do not look for information on the Internet and do not read information on the Accord Tour website. The site is very easy to find a detailed description of the tour. People go on tour and already on the bus they ask the same questions: “What is the Louvre?”, “What to do in Budapest?”, “Will we not have time to visit 5 places a day in Paris?”. The guide cannot add extra 10 hours per day! The site says that the schedule of excursions may change, that the tour may be canceled, that the route may change.
Мое мнение составлено еще на основании мнений моих друзей и людей которых я встретила во время поездки. Как по мне главная проблема в том, что люди приходят в турагенство, говорят - "Хочу в Париж!". Вам суют тур со словом "Париж", вы платите 200 евро и даже не задаете вопросы, не ищете информацию в интернете и не читаете информацию на сайте Аккорд-тура. На сайте очень легко найти подробное описание тура. Люди едут в тур и уже в автобусе задают таки вопросы "А что такое Лувр?", "А что делать в Будапеште?", "А мы в Париже не успеем посетить 5 мест в день?". Гид не может добавить лишние 10 часов в сутки! На сайте написано, что расписание экскурсий может меняться, что тур могут отменить, что маршрут может изменится.
Yes, you’re right, I’m already so tired of these eternal squabbles between the tourist and the guide (accompanying), on the topic that not all the excursions that are announced will take place, and on the topic that they took an excursion, but the required number of people did not gather on this excursion etc.
Да, вы правы, уже так надоели эти вечные склоки между туристом и гидом (сопровождающим), на тему того, что не все экскурсии которые заявлены произойдут, и на тему, того что они взяли экскурсию, а людей на этоту экскурсию не собралось нужное количество и так далее.
Yes, you’re right, I’m already so tired of these eternal squabbles between the tourist and the guide (accompanying), on the topic that not all the excursions that are announced will take place, and on the topic that they took an excursion, but the required number of people did not gather on this excursion etc.
Да, вы правы, уже так надоели эти вечные склоки между туристом и гидом (сопровождающим), на тему того, что не все экскурсии которые заявлены произойдут, и на тему, того что они взяли экскурсию, а людей на этоту экскурсию не собралось нужное количество и так далее.
I agree with both the positive and the negative.
But the biggest flaws need to be corrected.
1. A guaranteed tour must be guaranteed. Tickets from Kharkov to Lviv for our family cost 160 Euros. You don't want to lose them at the last minute.
2. The deposit on the excursion must also be justified: people must be able to get this excursion and see what is stated in it. (Of course, I do not exclude force majeure). But ignorance of the work schedule of tourist sites, the guide not having information that the sites are closed for restoration, that festivals and other events are held there and therefore they are closed for tourists - this, sorry, should not be allowed !!!
Согласна и с позитивом, и с негативом.
Но самые большие минусы нужно исправлять.
1. гарантированный тур должен быть гарантированным. Билеты из Харькова во Львов на нашу семью стоят 160 Евро. Терять их в последний момент не хочется.
2. Депозит на экскурсии тоже должен быть обоснован: люди должны иметь возможность получить эту экскурсию и увидеть то, что в ней заявлено. (Конечно, не исключаю форс-мажор). Но незнание расписания работы туристических объектов, не владение гидом информацией о том, что объекты закрыты на реставрацию, что там проводятся фестивали и другие мероприятия и поэтому для посещения туристами они закрыты - этого, простите, допускать нельзя!!!
I agree with both the positive and the negative.
But the biggest flaws need to be corrected.
1. A guaranteed tour must be guaranteed. Tickets from Kharkov to Lviv for our family cost 160 Euros. You don't want to lose them at the last minute.
2. The deposit on the excursion must also be justified: people must be able to get this excursion and see what is stated in it. (Of course, I do not exclude force majeure). But ignorance of the work schedule of tourist sites, the guide not having information that the sites are closed for restoration, that festivals and other events are held there and therefore they are closed for tourists - this, sorry, should not be allowed !!!
Согласна и с позитивом, и с негативом.
Но самые большие минусы нужно исправлять.
1. гарантированный тур должен быть гарантированным. Билеты из Харькова во Львов на нашу семью стоят 160 Евро. Терять их в последний момент не хочется.
2. Депозит на экскурсии тоже должен быть обоснован: люди должны иметь возможность получить эту экскурсию и увидеть то, что в ней заявлено. (Конечно, не исключаю форс-мажор). Но незнание расписания работы туристических объектов, не владение гидом информацией о том, что объекты закрыты на реставрацию, что там проводятся фестивали и другие мероприятия и поэтому для посещения туристами они закрыты - этого, простите, допускать нельзя!!!