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- ruined holiday
Travel agency review Сеть агентств TUI (Kyiv)
ruined holiday
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Author:
Date of purchase: 04 september 2021 Written: 26 september 2021 |
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Travel agency: Сеть агентств TUI (Kyiv) Service type: пакетный тур |
1 Settlement: Upon arrival, it turned out that there were no available rooms. Tui's firm left us (3 families) to our own devices and with a promise that a hotel guide would come tomorrow and solve all the problems, but they brought us to the hotel at 23:00. The hotel administrator immediately offered to arrange us in his second hotel Rios Latte (which is even better than this). We resisted for a long time but had to agree to spend the night there. Upon arrival at the proposed hotel, we realized that this is a way to fill a hotel that is not in demand. It makes no sense to describe the hotel, only the administrator's surprise at our question about cockroaches in the rooms "What do you want - it's the tropics!" talk about a lot.
There is absolutely no help from the hotel guide and the tour operator's hotline staff.
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