Disrespectful attitude towards customers

Good afternoon!

I want to tell you about my trip to Rostov to submit documents for a foreign passport!

To begin with, we were scheduled to meet at 10.00, where we were supposed to be met by a colleague of the travel agency in Rostov. We arrived early and waited for our time. When we turned to the person who was supposed to meet us (Lilya) at 10.00, we heard: "A lot of you walk around here, sit and wait for the queue to come and ....." We said that we had an agreement for 10.00 for which we paid You should have been notified ahead of time. In the next we heard: "Sit and wait for me to decide to accept you." This was reported to the staff of the travel agency, who asked: "Did you call Lily?quot; "Yes, she rudely told us to sit when she thinks we can come in," I replied.

We sat and waited until 12.00 when we were called.

Anna, the director of the travel agency, said that she was not aware of such a case and this could not be. How can the director of a travel company be unaware of such a situation? director.

I understand that we are all people and everyone can have overlays and difficulties, but you can politely ask to wait, and not to answer boorishly and there would be no such unpleasant aftertaste.

The constant answers of the travel agency staff that they will accept you now, this cannot be, call Lila again and ask her when she decides to accept us, all this deception unpleasantly disappointed us and I want to warn you so that you do not fall into the same extremely unpleasant situation.

As a result, Lilya apologized to us according to the employees of the travel agency, BUT THIS DID NOT HAPPEN TO US AND NO ONE APOLOGIZED, Alas! AGAIN SCAM.

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