Author:
Date of purchase: 01 august 2012 Written: 16 november 2012 |
|
Travel agency: Феерия мандрив на Артема (Kyiv) Service type: экскурсионный тур |
We went with Fieri to Croatia. I would not recommend Fieri to anyone.
It feels like they are trying to sell you a dog for the price of an elephant.
The absolute incompetence of managers, who know nothing and do not have information, has alarmed me.
When asked to book a room with a sea view or to find out what seats would be on the bus, I received the answer “we cannot guarantee anything”.
When I asked if the villa where we were supposed to live could be canceled, the girl from the travel agency made an indignant face and said, “What are you !! It will be SANCTIONS!!”.
On the last day before departure, the accommodation is still changed, for "supposedly" the best option. Shock!
They “Guarantee Nothing”, they are only interested in the guarantee of payment.
Unfortunately, these were not the last troubles, at the station it turned out that they had made only one insurance,
and under the contract they had to make two. On a call to the travel agency, the same girl said “you have ordered one”. Obscene expressions have already gone into the entrance, it’s good that I took the contract with me,
In general, after the scandal, another insurance was given the next day in Chop.
Accommodation at the hotel is also worth a separate discussion. The point of the tour itself is not Fieri, but another travel agency. Fiery intermediary. Those. the best numbers go to their own, the rest to everyone else.
Croatia is a good country, but I do not recommend going there with Fieria.
I want to thank the professional team of Feeria for the professional disruption of the London Avia tour (28.06-07.07) under the auspices of "documents in Warsaw what can we do"
Initially, I was struck by the indifference of managers Alena Dovzhenko and Co.
1) the application for the tour was submitted on 05/23/2013 with a request to select hotel options (3-4 *) from 06/28 to 07/07 as soon as possible
selection of any hotel took 6 days!!!
2) May 29 offered 1 option, we agreed with the fool out of hopelessness, it was necessary to immediately break off relations with Fairy (other firms offered a maximum of 2 days).
Constant calls only from our side, constantly the phrase "you do not worry."
3) The full package of documents was submitted on Thursday 05/30/2013, on Friday 05/31/2013 at 16-45 there was a call from the manager, whether the visit to the embassy on June 7 suits us. I replied that I was satisfied. They promised to call back. I would like to know if our visit will take place on June 7th. If yes, for how long. Where and when do we receive a package of documents with a hotel reservation, air tickets and payment of the consular fee. There was no answer.
It turned out that we were only booked for 10.06!!!!
4) On June 10, a memo was sent about a meeting at 14-00 near the visa center with a representative of the company (no name, no phone number). We arrived at 13:30. We stood near the entrance until 14-00, then called back to Fairy. We were asked to write down the phone number of Lyudmila's representative, who was sitting QUIETLY all the time near the visa center on a bag called "Feeria!
When we dialed her number and found her among the crowd, the answer was: "I can't call everyone back. Too many people!"
5) when communicating at the visa center with me - Polynskaya Olga Leonidovna, an error was found in filling out the questionnaire (departure date 28 AUG 13 arrival 07 JUL 13)
The operator asked how a mentally normal person could arrive on August 28 and return on July 07. We'll see my reaction, advised me to fix it manually on June 28th.
6) Lyudmida replied that a mistake was made in the visa department of Feeria. When I left the consulate and called Feeria back, I did not get a clear answer....
7) 12.06 managed to "tear out" the form of the contract. The houses were filled and handed over to Alena Dovzhenko. She said that they would be signed on 17.06. 18.06 having come to the Feeria it turned out. that no one knows where they are. Offered to write again! On June 19, the courier finally did not forget them... The contract is in euros, which is contrary to Ukrainian law.
Agreement 19.06 - payment for the tour 30.06 100% - 27981 UAH. 60 kopecks and 04.06 for tickets 5840 UAH.
My lawyer at work said a little something - 100% win in court. How did you feel...
8) the final of the 1st round of this sad story - no passports 06/27/13
We are not flying on 06/28/13 - ruined vacation, lack of money, spoiled mood...
Duzhe FABULOUS
Diakuemo, ale, let it be ...
Хочу поблагодарить профессиональную комманду Феерии за профессиональный срыв тура "Лондон Авиа"(28.06-07.07) под эгидой "документы в Варшаве что мы можем сделать"
Изначально поразил пофигизм менеджеров Алены Довженко и Ко.
1) заявка на тур была подана 23.05.2013 с просьбой как можно быстрее подобрать варианты отелей (3-4*) с 28.06 по 07.07
подбор хоть-какого отеля занял 6 дней!!!
2) 29.05 предложили 1 вариант , мы от безнадеги согласились с дуру, нужно было сразу разорвать отношения с Феерией (другие фирми предлагили за 2 дня максимум).
Постоянные звонки только с нашей стороны, постоянно фраза "вы не волнуйтесь".
3) Полный пакет документов подала в четверг 30.05.2013, в пятницу 31.05.2013 в 16-45 был звонок менеджера, устраивает ли нас визит в посольство на 7 июня. Я ответила, что устраивает. Обещали перезвонить. Хотелось бы знать , состоиться ли наш визит 7 июня. Если да, то на какое время. Где и когда мы получаем пакет документов с бронью отеля , авиабилетов и оплатой консульского сбора. Ответа не последовало.
Оказалось, нас записали только на 10.06!!!!
4) 10.06 прислали памятку о встрече в 14-00 возле визового центра с представителем фирмы (не имени, не телефона) . Мы пришли к 13-30. Постояли возле входа до 14-00, затем перезвонили в Феерию. Нас попросили записать телефон представителя Людмилы, которая ТИХОНЕЧКО все енто время сидела возле визового центра на кулечке "Феерия!
Когда мы набрали ее номер и нашли ее среди толпы, последовал ответ: "Я не могу всем перезвонить.ОООчень много народу!"
5) при общенни в визовом центре у меня - Полынской Ольги Леонидовны, была обнаружена ошибка в заполнении анкеты (дата вылета 28 AUG 13 прилет 07 JUL 13)
Оператор спросила каким образом психически нормальный человек может прилететь 28 августа и вернуться 07 июля. Увидем мою реакцию, посоветовала исправить на 28 июня вручную.
6) Людмида ответила, что ошибку допустили в визовом отделе Феерии. Выйдя из консульства и перезвонив в Феерию, я так и не добилась вразумительного ответа....
7) 12.06 удалось "выдрать" бланк договора. Заполнили дома и передали Довженко Алене. Сказала, что будут подписаны 17.06. 18.06 придя в Феерию оказалось. что никто не знает, где они. Предложили написать еще раз!!!! 19.06 курьер наконец не забыл их... Договор в эвро, что противоречит украинскому законодательству.
Договор 19.06 - проплаты тура 30.06 100% - 27981 грн. 60 коп и 04.06 за билеты 5840 грн.
Мой юрист на работе сказал чуть что - 100% выигрыш в суде. Как чувствовал...
8) финал 1 тура ентой печальной истории - нет паспортов 27.06.13
Мы не летим 28.06.13 - испорченный отпуск, отсутствие денег, испорченное настроение...
Дуже ФЕЕРИЧНО
Дякуємо, але, далі буде...