The only thing the company wants from the client is money.

I hope that you will not have to cooperate with this tour operator anymore, because. There was a very unpleasant situation during the check-in. We were sent alone from the bus to the villa (the hostess of the neighboring villa met us), on the "Irene" the hostess said that our names were not on the lists and all the rooms were busy until September, she called somewhere and sent them to the neighbors. There we were given a real kennel by the road! The room is 2 by 3 meters, the front door rests immediately on the bed. The representative of the Russian Express operator began to talk nonsense on the phone: "Your legal number on Irene is busy, we have found a much better option for you - a triple room in a luxurious villa." We offered him to come and live here himself - by the road and in a cell, where it’s cramped for two. Then the second version surfaced: we were allocated luxurious triple apartments, but in Budva. After the scandal, suddenly Irena had one room free (not so great, but it will do), where we were settled until the end of the holiday.

We found out that at the time of our arrival the rooms in Irene were still free, but not for us. The owner of the villa has nothing to do with this conflict, because The agency buys the numbers from her. But the "Russian Express" just like that on the very first day confirmed the lack of customer focus and disappointed with a mess, irresponsibility of employees. Faced this for the first time (travel experience is very large).

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