The only thing the company wants from the client is money.
I hope that you will not have to cooperate with this tour operator anymore, because. There was a very unpleasant situation during the check-in. We were sent alone from the bus to the villa (the hostess of the neighboring villa met us), on the "Irene" the hostess said that our names were not on the lists and all the rooms were busy until September, she called somewhere and sent them to the neighbors.