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Travel agency review (Yekaterinburg)
They don't care about their tourists at all.
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Author:
Date of purchase: 03 april 2016 Written: 01 august 2016 |
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Travel agency: (Yekaterinburg) Service type: отель, авиаперелёт |
Having flown for 12 hours, I wanted to relax, take a shower, but in return a very "fun" holiday began. We sat at the reception for 8 hours!!!! Arguing this by the fact that check-in is at 16.00 (and we arrived at 8.00), and our room is not ready yet and wait for 16.00. This is, of course, a shortcoming of the PEGASA tour operator, since the time of arrival and check-in is inconsistent, but more on that later. One might have thought that PEGAS was to blame, but while we were sitting at the reception, everyone was being settled!! everyone but us! Canadians, Germans, Cubans were all given room keys except us Russians!!! If the check-in is at 16.00, then why are others settled in??? Unable to endure such disgusting, we demanded a Russian speaker and they brought us a guy who was relaxing in that hotel. he advised us to call the PEGASA representative in Varadero. To all our indignations and demands to come and help us, she didn’t really answer anything and said that there was no way to come and figure it out yourself and advised to wait until 16.
00, and the arrival time is not agreed, since the night flight is the cheapest. In other countries where we rested with Pegasus, all representatives of this tour operator were on the side of vacationers and tried to help them, but here it's the other way around!
There was also no water in the rooms, saying this to the representative, she said that this is Cuba, you didn’t come to civilization. But the water was brought after the general disturbances.
Why does Pegasus not protect the interests of its tourists???? Why are such sums of money given to the tour operator? Since the representative of Pegasus in Varadero, Irina, answered us, one might think that it was someone from the street who simply put on the uniform of Pegasus and came to meet us! We are extremely outraged!
