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- The travel agency is generally ok, there are shortcomings in terms of info guides in the hotel and the rescheduling policy
Travel agency review Anex Tour Туроператор (Kharkiv)
The travel agency is generally ok, there are shortcomings in terms of info guides in the hotel and the rescheduling policy
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Author:
Date of purchase: 21 august 2020 Written: 09 october 2020 |
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Travel agency: Anex Tour Туроператор (Kharkiv) Service type: пакетный тур |
In general, everything is organized professionally and systematically. There were disadvantages:
- booking confirmation waited 2 weeks
- fell ill with coronavirus, postponed the tour until later, because of which they were fined 470 euros, without explaining where these numbers came from
- the contract does not specify the amount of penalties for the transfer
- in the hotel, the guide in the story about the excursions kept silent about the shortcomings (long road, about 5 hours one way) and also misinformed about the free food during the excursion to Oludeniz, said that we would not even need money. It's good that they took it just in case. There were cases that when selling excursions, people were told that photo-video is included in the cost of the excursion - which is not so.
