Зіпсований відпочинок Spoiled vacation

Rested with a family with two children. Booked an apartment with breakfast. Lunch and dinner were planned to be prepared independently. When we arrived at the hotel luggage to bring to the rooms did not help. The room was clean, but the feeling is that the renovation is not complete. The hood and gas stove are not connected, the mirror in the bathroom without shelves, and the walls have different holes, the TV is not connected by cable and standing on a chair. But the biggest disappointment - this kitchen utensils were not at all. I do not understand why rent an apartment and write that it is possible to cook on your own, if you do not provide basic utensils. We tried for two days - we brought 4 glasses, 4 forks, 2 spoons, 2 deep plates and 2 small plates. We bought the rest of the dishes ourselves.
The first three days did not clean the rooms, the maid did not even know the basic phrases in English. At the reception they said that there was no spare key to the room, so they did not clean it.
When they started to leave the key, everything was fine.

Breakfasts are very monotonous, the last few days the children refused to eat at all.
We constantly approached the reception and contacted our guide, but to no avail.
But the worst happened on the last day of rest. My son had a birthday and we celebrated in the restaurant "Shkodra" (by the way, a very nice place, probably the best of all the rest, that's where we got decent service - I highly recommend). After visiting the restaurant, we were walking on the territory of the hotel, when our neighbor came running and told us that we were drowning him. Really in our room the crane broke and flooded all things and 4 floors under us. There was no master, so my husband repaired it.
We wrote complaints at the hotel, at the Fiery of Travels. But all without results - we did not receive any apologies or compensation for the spoiled rest. So I decided to warn people who are going to rest in the "Dolce Vita" to think again.
Thank you.