Внешне симпатичный отель с ужасным сервисом и низким уровнем чистоты Outwardly nice hotel with terrible service and low level of cleanliness

I chose the hotel as part of offers from the Farvater tour operator, which in turn cooperate with Join Up and Aler Travel (local tour operator in Albania). Regina Blu was one of the few 5* hotels offered. When choosing a hotel room, I spoke with the tour operator about the options described on the Join Up website. The tour operator assured me that the description of the room and the hotel match 100%! Of course, we chose a room with a sea view, which is important, no additional payment was required. Like, in the hotel all the rooms have a sea view. . .
After looking at the beautiful photos of the hotel and being in anticipation of a wonderful holiday, we arrived at the hotel. The first thing that surprised me was the clarification of relations at the reception desk (tourists with the administrator). It was our turn, we took the keys to the room and retreated. Entering the room, we had a shock, because instead of a view of the sea, we got a sad view of the wall, under which someone's dirty linen, cigarette butts, and other rubbish flaunted very eloquently. It was also noticeably damp and dark in the room. . . After numerous negotiations with the tour operator Farvater and Aler, we were convinced that no one was going to solve this problem, we went to the reception. To all our requests and persuasion to pay extra for a room with the expected view, we were gently sent home, citing the fact that there are no free rooms. But they were!
Personally, my holiday was very spoiled in the first 20 minutes of my stay at the hotel. Further more)) C - service!! ! I think they haven't heard of him in Albania yet. . . We didn't wait for the dryer from the hotel administrator, we took it ourselves in the next room when he was free. Towels on the beach were rarely changed, and it was a whole "Catch the first clean towel" relay race. Lunch boxes for an early check-out are a shame... The equipment of the room is not true: there is no kettle, safe, mini-bar, no dryer. The phone and extractor did not work. Dirty by the pool, dirty on the beach. There is also a relay race with sunbeds)) The brave people managed to "capture" sunbeds from the evening, spreading their linen on them or tying towel-flags. . .

Options "fishing", "SPA", currency exchange for the first time I hear. We rented a car from the hotel. . . I do not recommend it, they will give you an old car that does not always work properly. Regarding "payment by card", yes, but only from the amount of 500 lek and more. or cash)
Conclusion: I do not recommend the hotel, unless you like "surprises".