• traveled 2 months ago
I stayed at the hotel from September 20th to 26th, 2026. The hotel's location is truly excellent, the reception and concierge staff are excellent, and the housekeeping (room cleaning) is at a decent level. The soundproofing is poor - you can hear everything from the street as if there are no windows! BUT THE RESTAURANT: breakfast is supposed to start at 7:30 a.
… More ▾
I stayed at the hotel from September 20th to 26th, 2026. The hotel's location is truly excellent, the reception and concierge staff are excellent, and the housekeeping (room cleaning) is at a decent level. The soundproofing is poor - you can hear everything from the street as if there are no windows! BUT THE RESTAURANT: breakfast is supposed to start at 7:30 a. m. , but at this time, all the tables and the buffet "layout" are EMPTY: the staff arrives from the street at 7:29-7:34 a. m. , and without washing their hands or changing from street clothes and shoes to uniforms, adjusting their hair with dirty hands - and then, with those same hands, they "layout" and lay out spoons, knives, and forks for subsequent use by hotel guests. When I complain, they are RUDE. Egg Station cooks eggs disgustingly, and in five days, an employee was in uniform only ONCE. And this isn't an isolated incident, it's a DAILY occurrence. Attempts to bring complaints to the hotel management were unsuccessful – they're still not there at 8:00 a. m. , and by 12:00 p. m. they're still enjoying lunch. And this is a five-star hotel! The staff and receptionists promised to pass this information on to the managers, but "nothing has changed! "
Like
You like
Show other comments …
