Издевательский отдых mocking rest

By me, ……. . , with BUSINESS PLUS LLC, an agreement was concluded on the implementation of tourist services No. 1985-3681 dated 03.08. 2016. provided by the tour operator EXCLUSIVE TRAVEL LLC in the unified federal register of tour operators No. MT1-016189 operating under the ANEX TOUR brand. Order No. 1985-3681 dated 09.08. 2016 was attached to this agreement. The purpose of this agreement was to organize a tour for me and my granddaughter, 9 years old, to Bulgaria, Nessebar, hotel "OASIS" 3 stars. In accordance with this order, I paid the entire amount of the order in a timely manner - 59898 rubles for accommodation, tickets, transfer, medical insurance, meals, breakfasts. and 9932-visa support, non-departure insurance. As a result, at 14.30 hours 23.08. 2016, on the last day before departure (our flight was scheduled on 25.08. 2016 at 04.30 am from Domodedovo, as follows from the printout of negotiations with BUSINESS PLUS LLC, so tickets were bought for the morning train on 24.08 2016 in order to arrive at the airport in the evening, get travel tickets at 00 and check in for the plane at 01.00) I find out that the departure is postponed to 15.00 day 25.08. 2016 ) That is, the flight was delayed by 16 hours, which made it impossible to swim in the sea on this day, which was lost because of this. I could not cancel the trip under the terms of the contract without loss. It was no longer possible to change train tickets, there were no seats and lower shelves in one compartment, since the child does not sleep on the upper shelves, so we did not cancel the morning departure. As a result, I had to look for where to spend the night in Moscow with a child, since it is not possible to sit with a child at the airport night and day. Accordingly, I had to bear additional expenses for travel to the place of residence in Moscow. Arriving in Bulgaria and arriving at the host hotel Nessebra, the hotel "OASIS" at 21.50, we learn at the reception from the administrator that there are no places for us and we are offered to settle in another hotel for a few days. That is, our tour was not prepared at all. I couldn't expect this. I have a sick child with an orthopedic disease, her legs hurt very much, besides that, she and I were very tired of rescheduling the flight, we were interested in this hotel, since the sea and the park are nearby, and I did not plan to lose one more day from the number of days on the tour for another move. We refused to settle in another hotel. So up to 23.20 we were waiting for the representative of the tour operator Anex-tour in the hotel lobby. My child was already very ill. As a result, upon the arrival of Vasil (representative of the tour operator EXCLUSIVE TRAVEL LLC in Bulgaria), we were left in a paid hotel. We were given a room on the 2nd floor at number 211. The room was not equipped at all, the towel handle in the bathroom was torn off, the toilet was leaking all the time, that is, the sewerage smell was indestructible. Four towels were given torn and dirty, I tried to change them, but they are all the same in the warehouse. The next day, the maid brought two more torn towels. For 10 nights and 9 days (although I bought a tour for 11 days and 10 nights), bed linen was never changed. There was a fungus in the corners of the bathroom, so bathed very carefully. The territory of the park is not processed from midges, it is also impossible to sleep with an open balcony or it is necessary to use repellents. . It was impossible to turn on the air conditioner, as it was very buzzing and dripping, it was impossible to sleep, and with an open balcony even a child had to stay awake because of the loud music until two in the morning because of the nearby cafe. Breakfast at the hotel did not correspond to the hotel declared three stars. Two stars are shown on the hotel bar. In addition, hot and cold water was turned off at the hotel for two days, it was impossible to swim after the sea and go to the toilet, they went from the 2nd floor to the 1st floor at the restaurant, which caused additional inconvenience and torment. The hotel does not provide shampoo and soap for the toilet. That is, the hotel does not at all correspond to the declared three stars in Europe. Having sent this claim to the tour operator, we received a mocking response, provide certificates of settlement and turning off the water. I DO NOT RECOMMEND THE HOTEL IN ORDER NOT TO SPELL YOUR IMPRESSION OF BULGARIA